Comm & Network Tech Manager 1

• Service Offering Management: Evaluation, installation and maintenance of all new and upgraded systems
• Oversees and leads design of facilities and systems based on analysis of clients' needs, applicable codes and regulations and AV principles and best practices
• Oversees creation of highly complex, detailed drawings and proposals for facilities and systems using modeling software including networking diagrams, AV flow diagrams, schematics and infrastructure drawings
• Makes recommendations on installation plans including the creation of documentation, drawings and schematics needed by client to hire a third party installation firm
• Verifies that entire projects' systems designs are installed to plan specifications
• Oversees communicating assessment to client with suggested remediation if needed
• Coordinates with Network and AV infrastructure leads to ensure system specifications
• Planning and Operations: Reviews costs / benefits of installing in-house communications systems versus common carriers
• Oversees initation, development and management of a range of highly complex IT projects from initial client contact through design, engineering, final installation and system commissioning, often requiring the application of IT engineering principles to unique environments
• Manages and coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation, and documentation
• Consults with other units on new or retrofit building projects and provide advice and guidance on communications infrastructure
• Coordinate renovations and alterations projects that involve both network services and telecommunications services
• Leadership: Manages, through subordinate supervisors, the coordination of activities of a department with responsibility for results in terms of costs, methods and employees
• Leads and oversees full range of activities from Audio Visual Design and Installation, Digital Signage, and Installation and Repair teams
• Ensures responsive, dependable, high-quality customer service in all units

• Bachelor's degree in related area and / or equivalent experience/training
• Typically 2-5 years of experience managing an information technology organization
• Demonstrated skill in managing technical staff
• Strong in soft skills such as conflict resolution, difficult conversations, and influencing and inspiring others
• Critical thinking, persuasion / negotiation, mentoring, leadership / management, problem solving, and human resource policies and procedures relating to management responsibilities
• Ability to develop and nurture expert teams
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication
• Demonstrated ability to create, review, and understand flow diagrams, schematics, CAD drawings, and infrastructure diagrams
• Strong knowledge and understanding of service delivery principles
• Requires in-depth knowledge of own area of functional responsibility, with a broad knowledge of the IT organization
• General knowledge of cable types, topologies, wiring systems, AV systems, and digital signage
• Experience in the management of ongoing technology infrastructure acquisition and expansion, to include the identification and integration of suitable emerging technologies
• Working knowledge of related outside communication agencies, their roles and responsibilities
• Ability to manage technical projects

Preferred training and/or certifications: BICSI, CCNA, CCNP, PMP