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College Resource CSR

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Robert Half

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Location:
United States , Columbus

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The CSC Colleague Resource Center – Retail provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service challenges. Specialists deliver solutions and coaching aligned with service standards while supporting enterprise-wide needs through LOB overflow assistance.

Job Responsibility:

  • Provide inbound phone support to Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios
  • Deliver real-time coaching and guidance to promote best practices and enhance the customer experience
  • Resolve complex service issues through completion while meeting service level expectations
  • Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending) using cross-functional knowledge
  • Identify and recommend process improvements to enhance workflows and service delivery
  • Maintain accurate and detailed documentation of interactions in CSC systems
  • Participate in team huddles, calibration sessions, and ongoing training initiatives
  • Perform additional duties as assigned

Requirements:

  • High School Diploma or equivalent
  • Minimum of 3 years of customer service experience

Nice to have:

  • Experience within a Customer Solution Center or Retail Banking environment
  • Associate’s degree preferred
  • Working knowledge of banking systems and processes (e.g., teller systems, account opening, ATM support, CD/IRA regulations, lending policies)
  • Supervisory or leadership experience is a plus
  • Demonstrated ability to resolve complex customer issues with professionalism and empathy
  • Strong written and verbal communication skills
  • Collaborative team player with a commitment to delivering best-in-class service
  • Proficiency with PC and internet-based applications
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
April 10, 2026

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