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Robert Half Logo Robert Half · Finance

Collector

United States, Naperville · Job Posted April 11, 2026
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Job Description

We are looking for an experienced and detail-oriented Collector to join our team in Naperville, Illinois. In this long-term contract role, you will play a key part in managing customer accounts, ensuring timely debt recovery, and maintaining compliance with company policies and procedures. Your ability to communicate effectively and negotiate solutions will be essential in providing exceptional service and resolving account delinquencies.

Job Responsibility

  • Manage customer accounts by monitoring overdue payments and initiating appropriate collection actions
  • Communicate professionally with clients to negotiate payment terms and resolve account discrepancies
  • Process payments and ensure accuracy in financial transactions, adhering to company policies
  • Review and analyze customer accounts to identify trends and recommend strategies for debt recovery
  • Collaborate with internal teams to ensure compliance with regulatory requirements and company procedures
  • Utilize computer programs and tools to maintain accurate records and track collection activities
  • Address customer inquiries regarding overdue debts and provide clear explanations of account details
  • Administer claims and handle overdraft recovery in alignment with established protocols
  • Prepare reports on collection efforts and account statuses for management review
  • Stay updated on industry regulations and best practices related to debt collection

Requirements

  • Proven experience in collections is a must, open to some AR
  • Strong negotiation and written communication skills
  • Familiarity with payment processing, claim administration, and credit regulations
  • Ability to handle sensitive customer information with discretion and professionalism
  • Knowledge of company policies and procedures related to collections
  • Excellent attention to detail and ability to analyze financial data
  • A proactive approach to resolving account delinquencies and recovering debts

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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