Collector Iii

• Contact customers regarding past-due balances and work toward timely, practical payment resolutions
• Review account status, payment history, and supporting information to determine appropriate collection actions
• Maintain complete and accurate documentation of customer interactions, commitments, and account updates in collection systems
• Apply collection practices in accordance with company guidelines and applicable federal and state regulations
• Negotiate payment arrangements and support debt recovery efforts while maintaining positive customer relationships
• Handle account research, payment-related follow-up, and issue resolution with attention to detail and deadlines
• Work independently to manage a queue of assigned accounts and prioritize activities based on urgency and risk
• Provide guidance or informal support to less experienced team members when needed, including constructive feedback on collection approaches

• High school diploma or equivalent is required
• 5-7 years of experience in collections, financial services, or customer service is required
• Strong verbal and written communication skills with the ability to handle sensitive account discussions professionally
• Demonstrated success in negotiation and debt recovery within a structured collections environment
• Ability to document customer and account information accurately and thoroughly
• Working knowledge of collection-related policies, procedures, and regulatory requirements

Proficiency with Microsoft Word and familiarity with collections or other business software is preferred

• medical, vision, dental, and life and disability insurance
• enrollment in company 401(k) plan