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Collector III

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Robert Half

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Location:
United States , Eagan

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Category:
Customer Service

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Contract Type:
Contract work

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Salary:

Not provided
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Job Description:

We are looking for an experienced collections specialist to support account recovery efforts while delivering a high standard of customer service in Eagan, Minnesota. This Long-term Contract position is ideal for someone who can balance firm collections practices with clear communication, accurate documentation, and a thorough approach to resolving delinquent accounts. The role requires independent judgment, strong follow-through, and the ability to work within established regulatory and company guidelines.

Job Responsibility:

  • Contact customers regarding past-due balances and work toward timely, practical payment resolutions through effective negotiation
  • Maintain complete and accurate records of account activity, customer conversations, commitments, and follow-up actions in the appropriate systems
  • Review delinquent accounts to determine next steps, recommend recovery strategies, and escalate issues when needed
  • Process payments and update account information while ensuring all transactions are handled with accuracy and attention to detail
  • Apply collection practices in accordance with federal, state, and internal policies, procedures, and compliance standards
  • Provide attentive customer support by answering account-related questions, explaining payment options, and addressing concerns clearly
  • Use Microsoft Word and collections-related software to manage case documentation, prepare correspondence, and track account progress
  • Offer day-to-day guidance to less experienced team members by sharing best practices and constructive feedback when appropriate

Requirements:

  • High school diploma or equivalent required
  • 5-7 years of experience in collections, financial services, and/or customer service required
  • Strong verbal and written communication skills with the ability to handle sensitive account discussions professionally
  • Demonstrated ability to negotiate payment arrangements and support successful debt recovery outcomes
  • Ability to work independently, manage time effectively, and maintain productivity across a steady workload
  • Experience documenting customer information accurately and maintaining detailed account records
  • Working knowledge of collection regulations, company policies, and standard procedures related to account recovery
  • Proficiency with Microsoft Word and familiarity with collections software or other related computer applications is preferred
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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