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Robert Half Logo Robert Half · Customer Service

Collector III

United States, Eagan · Job Posted May 13, 2026
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Job Description

We are looking for an experienced collector to support accounts receivable and credit activities for customers in Eagan, Minnesota. This Long-term Contract position focuses on managing overdue balances, addressing billing and pricing concerns, and delivering responsive service to both internal teams and external customers. The ideal candidate will bring strong communication skills, sound judgment, and the ability to resolve account issues efficiently while maintaining positive business relationships.

Job Responsibility

  • Manage collection efforts for overdue accounts by contacting customers through phone, email, and written correspondence while preserving strong business relationships
  • Investigate billing discrepancies, pricing questions, and account concerns to identify root causes and drive timely resolution
  • Handle inbound customer inquiries and provide clear, accurate updates related to account status, invoices, and credit matters
  • Partner with internal departments such as sales, finance, and customer support to gather information and resolve outstanding account issues
  • Review account activity and documentation to support informed decisions related to credit and receivables management
  • Maintain organized records of communications, dispute details, and follow-up actions to ensure accurate account tracking
  • Prioritize multiple accounts and deadlines effectively in a fast-paced environment while meeting service expectations
  • Use Microsoft Office tools and relevant business systems to research accounts, document activity, and support daily collections

Requirements

  • High school diploma or equivalent is required
  • At least 2 years of experience in credit, finance, accounting, customer service, or a related field is required
  • Ability to communicate professionally and effectively in both written and verbal formats
  • Experience handling customer questions, resolving disputes, and managing collections or accounts receivable activities
  • Strong organizational skills with the ability to manage competing priorities and meet deadlines
  • Demonstrated problem-solving ability and attention to detail when reviewing invoices and account information
  • Proficiency with Microsoft Office applications such as Excel, Word, and Outlook
  • Ability to work independently, show initiative, and remain process-oriented in a service-driven environment

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
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