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Collections Supervisor

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Blood Bank of Hawaii

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Location:
United States

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

50000.00 - 55000.00 USD / Year
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Job Description:

Under the direction of the Manager of Mobile Operations, the Collections Supervisor provides leadership and oversight of mobile blood drive operations. This role ensures efficient, safe, and compliant collection activities while supervising staff and collaborating with recruitment and leadership teams to meet organizational goals.

Job Responsibility:

  • Promotes company values and organizational goals
  • Represents leadership and ensures productivity and quality standards
  • Monitors staff compliance with policies and regulations
  • Coordinates schedules and setup for efficient operations
  • Ensures safety of collection sites
  • Enforces adherence to SOPs
  • Communicates needs and ensures policy compliance
  • Assists with KPI tracking and reporting
  • Helps coordinate staff scheduling
  • Hires, trains, supervises, and evaluates staff
  • Ensures professionalism and addresses staff concerns
  • Provides recommendations to leadership
  • Oversees quality control procedures
  • Assigns staff tasks, breaks, and workflow
  • Manages appointments, staffing, and operational efficiency
  • Collaborates with teams to meet collection goals
  • Maintains and supports staff technical skills
  • Supports marketing and recruitment efforts
  • Prepare staff performance evaluations
  • Promotes teamwork and supports colleagues
  • Encourages positive team culture and engagement
  • Performs additional duties as assigned

Requirements:

  • High School Diploma/GED
  • Three (3) years’ experience in health-related field
  • One (1) year of supervisory experience
  • Ability to take initiative, be creative and successfully motivate people
  • Goal-oriented self-starter with ability to work independently and as part of a team
  • Good analytical, assessment, judgment and problem-solving skills
  • Good listening skills
  • Able to relate effectively with diverse individuals
  • Ability to maintain professionalism and provide excellent customer service
  • Highly developed communications skills, both oral and written
  • Good organizational and time management skills
  • Strong leadership skills with ability to effectively lead teams
  • Computer literate (Word, Excel, Power Point, internet)
  • Professional, business-like appearance
  • Good attendance
  • Flexibility in schedule to meet deadlines

Nice to have:

  • Preferred Bachelor’s in Science in biological sciences or related field
  • Preferred management experience of a health-related clinic/branch
  • Preferred Blood Banking Experience
What we offer:
  • 100% Health, Dental, and Vision Insurance
  • Matching 401(k) Plan
  • Fully paid Training
  • Paid Time Off
  • Career Development and Training
  • Opportunities for Promotion

Additional Information:

Job Posted:
April 15, 2026

Employment Type:
Fulltime
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