CrawlJobs Logo
Webrecruit Logo Webrecruit · Logistics

Collections Supervisor

United Kingdom, London 31235.00 - 42948.00 GBP / Year · Job Posted January 23, 2026
Apply Position
Job Link Share

Job Description

As a Collections Supervisor at FCC Environment, you will be responsible for the safety of staff and site visitors, ensuring operational efficiency, maintaining service quality, and minimising environmental impact. You will lead and support teams delivering refuse and recycling collections across the borough, ensuring compliance with legislation and meeting customer expectations.

Job Responsibility

  • Ensuring the health & safety of all personnel and visitors
  • Implementing the company SHEQ Policy
  • Conducting risk assessments, aspects and impacts analyses
  • Providing written safe working instructions
  • Ensuring compliance with accident/incident reporting procedures
  • Verifying staff competence, training and valid licences
  • Leading investigations and disciplinary procedures where required
  • Supervising and coordinating collection operations
  • Monitoring health, safety, quality and performance across the borough
  • Conducting staff training, inductions and safety briefings
  • Liaising with councils, contractors and key stakeholders
  • Promoting recycling, efficiency and continuous improvement
  • Using systems such as Asset Go, CMS and Microsoft Office for reporting and audits
  • Travelling between sites as needed

Requirements

  • Previous supervisory experience (waste, logistics or environmental services desirable)
  • Strong leadership and people management skills
  • Proactive, safety-focused attitude
  • Excellent communication and organisation skills
  • IT competent (Microsoft Office, CMS, Safeguard)
  • Clean driving licence (LGV and CPC advantageous)
  • Knowledge of local geography
  • Professional, reliable and self-motivated
  • Flexible with working hours (some on-call expected)

What we offer

  • Competitive salary
  • 20 days’ annual leave plus 8 Bank Holidays (pro rata)
  • Pension scheme
  • Life insurance
  • On the job training and progression
  • Recognition scheme
  • Refer a friend bonus
  • Flexible benefits including high street savings, cycle to work, Gymflex, and more (where applicable)
  • Access to our Employee Assistance Programme and Best Doctors Service
Webrecruit - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Collections Supervisor

8 matching positions

Collections Supervisor

We are looking for an experienced Collections Supervisor to lead accounts receiv...
Location
Location
United States , Indianapolis
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 to 5 years of collections experience, including at least 1 to 2 years in a lead or supervisory capacity
  • Strong background in accounts receivable and B2B collections environments
  • Knowledge of collection procedures, account reconciliation practices, and credit policy administration
  • Experience creating, tracking, and interpreting KPIs and other performance metrics
  • Proficiency with collections systems and Microsoft Office, with strong Excel capabilities
  • Familiarity with Sage Intacct is preferred
  • Excellent leadership, communication, analytical, and problem-solving skills
  • Ability to manage confidential information with discretion and professionalism
Job Responsibility
Job Responsibility
  • Lead the daily workflow of the collections team, ensuring overdue balances are addressed promptly and consistently
  • Maintain ownership of a select group of critical or complicated accounts while supporting broader team collection efforts
  • Establish meaningful performance measures and use reporting to monitor productivity, recovery results, and customer outreach activity
  • Define individual expectations for team members, review progress regularly, and provide constructive feedback to improve results
  • Train and mentor staff on effective collection approaches, clear communication, and sound negotiation practices
  • Oversee collection activity to ensure alignment with company policies, credit guidelines, and applicable regulatory standards
  • Handle escalated account concerns and customer disputes with urgency and sound judgment
  • Partner with internal teams to resolve billing, payment, and account issues that affect collections performance
  • Prepare recurring summaries on aging, team effectiveness, and collection trends for leadership review
  • Identify operational improvements that streamline workflows and strengthen cash recovery outcomes
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
  • Fulltime
Read More
Arrow Right

Collections Supervisor

We are looking for an experienced Collections Supervisor to lead a dedicated tea...
Location
Location
United States , Manchester
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a supervisory role within collections, ideally in banking or credit unions
  • In-depth knowledge of consumer lending products such as mortgages, auto loans, and credit cards
  • Demonstrated ability to coach, mentor, and develop team members to achieve their full potential
  • Strong communication skills and the ability to handle escalated situations with professionalism
  • Experience in call monitoring and performance management to ensure quality and compliance
  • Proficiency in analyzing collections data and identifying actionable insights
  • Familiarity with tracking systems and metrics reporting tools
  • Ability to work collaboratively with leadership to drive operational improvements
Job Responsibility
Job Responsibility
  • Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies
  • Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement
  • Ensure team members consistently meet productivity goals and maintain high-quality service standards
  • Analyze and report on collections metrics, identifying trends and opportunities for improvement
  • Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency
  • Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching
  • Facilitate learning and development opportunities to enhance team capabilities and individual growth
  • Collaborate with leadership to implement process improvements that optimize collections strategies
  • Promote a culture of accountability and continuous improvement within the team
  • Maintain up-to-date knowledge of consumer lending products to support team operations effectively
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Collections Supervisor

Under the direction of the Manager of Mobile Operations, the Collections Supervi...
Location
Location
United States
Salary
Salary:
50000.00 - 55000.00 USD / Year
bbh.org Logo
Blood Bank of Hawaii
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Three (3) years’ experience in health-related field
  • One (1) year of supervisory experience
  • Ability to take initiative, be creative and successfully motivate people
  • Goal-oriented self-starter with ability to work independently and as part of a team
  • Good analytical, assessment, judgment and problem-solving skills
  • Good listening skills
  • Able to relate effectively with diverse individuals
  • Ability to maintain professionalism and provide excellent customer service
  • Highly developed communications skills, both oral and written
Job Responsibility
Job Responsibility
  • Promotes company values and organizational goals
  • Represents leadership and ensures productivity and quality standards
  • Monitors staff compliance with policies and regulations
  • Coordinates schedules and setup for efficient operations
  • Ensures safety of collection sites
  • Enforces adherence to SOPs
  • Communicates needs and ensures policy compliance
  • Assists with KPI tracking and reporting
  • Helps coordinate staff scheduling
  • Hires, trains, supervises, and evaluates staff
What we offer
What we offer
  • 100% Health, Dental, and Vision Insurance
  • Matching 401(k) Plan
  • Fully paid Training
  • Paid Time Off
  • Career Development and Training
  • Opportunities for Promotion
  • Fulltime
Read More
Arrow Right

Collections Supervisor

The Collections Supervisor will be responsible for assisting with overseeing the...
Location
Location
United States , Pennsauken
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of B2B collections experience
  • 1+ years of supervisory experience
  • Intermediate Microsoft Excel knowledge
  • Proven knowledge of ERP systems
  • Strong analytical and problem-solving skills
  • Excellent negotiation skills
  • Ability to thrive in a fast-paced environment
  • Preferably a Bachelors degree in Accounting/Finance/Business Administration
Job Responsibility
Job Responsibility
  • Oversee daily credit and collection activities
  • Create departmental collection goals
  • Direct collection efforts on delinquent accounts
  • Verify customer payments
  • Resolve complex or escalated collection issues
  • Negotiate payment terms and payment schedules
  • Develop and implement collection procedures and policies to improve efficiency
  • Recommend and implement process improvement to enhance collection effectiveness
  • Maintain customer accounts
  • Monitor credit operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training
  • Fulltime
Read More
Arrow Right

Credit Collections Supervisor Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead ...
Location
Location
United States , Lancaster
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Accounting, Finance, Business, or a related field is required
  • At least 5 years of experience in collections and team management
  • Proficiency in NetSuite or similar accounting software is essential
  • Strong customer service and conflict resolution skills, with the ability to handle sensitive matters professionally
  • Excellent organizational skills, with a focus on accuracy and timely communication
  • Ability to multitask effectively, adapt to dynamic priorities, and work under pressure
  • Commitment to maintaining confidentiality and ethical conduct in all aspects of the role
  • A valid driver’s license with the ability to travel as needed
Job Responsibility
Job Responsibility
  • Supervise and mentor the accounts receivable team, providing guidance, training, and performance evaluations to ensure team success
  • Oversee the entire collections process, including account assessments, outbound communication, resolving billing disputes, and processing credits or adjustments in a timely and detail-oriented manner
  • Maintain precise and up-to-date records by documenting all collection activities and monitoring reports within the accounting system
  • Collaborate with internal and external stakeholders by preparing correspondence, generating detailed reports, and delivering presentations as needed
  • Analyze accounts to identify delinquency trends and report findings to management with actionable recommendations
  • Ensure compliance with company policies and confidentiality standards when handling sensitive financial data
  • Develop and implement strategies to improve collection efficiency and client satisfaction
  • Address escalated client concerns and work to maintain positive relationships
  • Perform additional duties and projects as assigned to support departmental goals
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
Read More
Arrow Right

Supervisor, Collections

The Supervisor position will be responsible for managing the current collections...
Location
Location
Canada , Burnaby
Salary
Salary:
75000.00 CAD / Year
rbauction.com Logo
Ritchie Bros
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years of collections experience, with auction-related experience as an asset
  • Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
  • Strong analytical and problem-solving abilities
  • Excellent written and verbal communication skills, with the ability to interact personally and professionally
  • Strong organizational and time management skills to efficiently oversee team activities, workload, and resources
  • Track record of meeting or exceeding KPIs in a collection environment
  • Hiring, training, and development of staff members
  • Monitor employee productivity and provide constructive feedback and coaching
  • Proficiency in resolving disputes and conflicts, both within the team and with external parties, constructively and diplomatically
  • In-depth understanding of collections regulations, compliance, and best practices, particularly in North America
Job Responsibility
Job Responsibility
  • Ownership of the collections team for North America IronPlanet, MPE, and Rouse
  • Oversee the collections strategy, day-to-day operations, quality & improvement of workflows
  • Assist the collections manager in leading the team of dedicated collections professionals
  • Set clear expectations, provide ongoing coaching, and monitor performance to ensure individual and team targets are consistently met
  • Responsible for overseeing day-to-day dialer operations & reporting
  • Frequently analyzing dialer data and seeking opportunities to improve the qualitative & quantitative output of the team
  • The tracking & analysis of key performance indicators relevant to the input & output of the team
  • Provide insights into portfolio performance, trends, and areas requiring attention
  • Collaborate with cross-functional teams to process workflows
  • Responsible for the hiring, training, and development of team members
  • Fulltime
Read More
Arrow Right

Billing & Collections Supervisor

Robert Half has partnered with a thriving manufacturing firm on their search for...
Location
Location
United States , Willingboro
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree in Accounting/Finance/Business Administration
  • 2+ years of B2B Collections experience
  • Proficient in Microsoft Office Suite (Excel)
  • Strong understanding of accounting software
  • Excellent multi-tasking skills
  • Strong negotiation skills
  • Excellent communication skills
  • Ability to handle sensitive and confidential information professionally
Job Responsibility
Job Responsibility
  • Identify and monitor overdue payments
  • Process credit memos
  • Report collection activity
  • Arrange debt payoffs
  • Review trial balances
  • Recommend accounts for escalation
  • Prepare and distribute collection status reports
  • Resolve billing and customer credit issues
  • Process payments and refunds
  • Update account records
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Fulltime
Read More
Arrow Right

Medical Collections Team Supervisor

We are seeking a driven and hands-on Medical Collections Team Supervisor to lead...
Location
Location
United States , Lima
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years’ experience in a medical collections, revenue cycle, or healthcare billing environment preferred
  • Prior supervisory or team lead experience strongly desired
  • In-depth knowledge of medical revenue cycle, patient billing, and insurance processes
  • Excellent communication, interpersonal, and conflict resolution skills
  • Ability to coach, mentor, motivate others, and drive team accountability
  • Proficient with EHR and billing software (e.g., Epic) and office productivity tools
  • Adaptable, analytical, and committed to continuous improvement
Job Responsibility
Job Responsibility
  • Lead the team by example, establishing high standards for performance, quality, and regulatory compliance
  • Mentor, coach, and develop team members through real-time feedback, quality reviews, and ongoing training
  • Manage daily workflow, monitoring and directing team productivity according to established metrics
  • Address escalated patient/customer calls, resolve complex billing or insurance issues, and facilitate dispute resolutions as needed
  • Review and analyze production and quality reports, identifying trends and improvement opportunities
  • Conduct regular team meetings, stand-ups, and training sessions to maintain communication and engagement
  • Act as a subject matter expert on internal technology, systems, and medical collections processes
  • Support recruitment, scheduling, performance reviews, and participate in special projects as assigned
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
  • access to top jobs, competitive compensation and benefits
  • Fulltime
Read More
Arrow Right