Collections Supervisor Job at Robert Half (Hot Springs National Park)

Collections Supervisor

We are looking for an experienced Collections Supervisor to lead accounts receiv...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3 to 5 years of collections experience, including at least 1 to 2 years in a lead or supervisory capacity
Strong background in accounts receivable and B2B collections environments
Knowledge of collection procedures, account reconciliation practices, and credit policy administration
Experience creating, tracking, and interpreting KPIs and other performance metrics
Proficiency with collections systems and Microsoft Office, with strong Excel capabilities
Familiarity with Sage Intacct is preferred
Excellent leadership, communication, analytical, and problem-solving skills
Ability to manage confidential information with discretion and professionalism

Job Responsibility

Lead the daily workflow of the collections team, ensuring overdue balances are addressed promptly and consistently
Maintain ownership of a select group of critical or complicated accounts while supporting broader team collection efforts
Establish meaningful performance measures and use reporting to monitor productivity, recovery results, and customer outreach activity
Define individual expectations for team members, review progress regularly, and provide constructive feedback to improve results
Train and mentor staff on effective collection approaches, clear communication, and sound negotiation practices
Oversee collection activity to ensure alignment with company policies, credit guidelines, and applicable regulatory standards
Handle escalated account concerns and customer disputes with urgency and sound judgment
Partner with internal teams to resolve billing, payment, and account issues that affect collections performance
Prepare recurring summaries on aging, team effectiveness, and collection trends for leadership review
Identify operational improvements that streamline workflows and strengthen cash recovery outcomes

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Collections Supervisor

We are looking for an experienced Collections Supervisor to lead a dedicated tea...

Location

United States , Manchester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a supervisory role within collections, ideally in banking or credit unions
In-depth knowledge of consumer lending products such as mortgages, auto loans, and credit cards
Demonstrated ability to coach, mentor, and develop team members to achieve their full potential
Strong communication skills and the ability to handle escalated situations with professionalism
Experience in call monitoring and performance management to ensure quality and compliance
Proficiency in analyzing collections data and identifying actionable insights
Familiarity with tracking systems and metrics reporting tools
Ability to work collaboratively with leadership to drive operational improvements

Job Responsibility

Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies
Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement
Ensure team members consistently meet productivity goals and maintain high-quality service standards
Analyze and report on collections metrics, identifying trends and opportunities for improvement
Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency
Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching
Facilitate learning and development opportunities to enhance team capabilities and individual growth
Collaborate with leadership to implement process improvements that optimize collections strategies
Promote a culture of accountability and continuous improvement within the team
Maintain up-to-date knowledge of consumer lending products to support team operations effectively

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Collections Supervisor

Under the direction of the Manager of Mobile Operations, the Collections Supervi...

Location

United States

Salary:

50000.00 - 55000.00 USD / Year

Blood Bank of Hawaii

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Three (3) years’ experience in health-related field
One (1) year of supervisory experience
Ability to take initiative, be creative and successfully motivate people
Goal-oriented self-starter with ability to work independently and as part of a team
Good analytical, assessment, judgment and problem-solving skills
Good listening skills
Able to relate effectively with diverse individuals
Ability to maintain professionalism and provide excellent customer service
Highly developed communications skills, both oral and written

Job Responsibility

Promotes company values and organizational goals
Represents leadership and ensures productivity and quality standards
Monitors staff compliance with policies and regulations
Coordinates schedules and setup for efficient operations
Ensures safety of collection sites
Enforces adherence to SOPs
Communicates needs and ensures policy compliance
Assists with KPI tracking and reporting
Helps coordinate staff scheduling
Hires, trains, supervises, and evaluates staff

What we offer

100% Health, Dental, and Vision Insurance
Matching 401(k) Plan
Fully paid Training
Paid Time Off
Career Development and Training
Opportunities for Promotion

Fulltime

Collections Supervisor

The Collections Supervisor will be responsible for assisting with overseeing the...

Location

United States , Pennsauken

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of B2B collections experience
1+ years of supervisory experience
Intermediate Microsoft Excel knowledge
Proven knowledge of ERP systems
Strong analytical and problem-solving skills
Excellent negotiation skills
Ability to thrive in a fast-paced environment
Preferably a Bachelors degree in Accounting/Finance/Business Administration

Job Responsibility

Oversee daily credit and collection activities
Create departmental collection goals
Direct collection efforts on delinquent accounts
Verify customer payments
Resolve complex or escalated collection issues
Negotiate payment terms and payment schedules
Develop and implement collection procedures and policies to improve efficiency
Recommend and implement process improvement to enhance collection effectiveness
Maintain customer accounts
Monitor credit operations

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Fulltime

Collections Supervisor

As a Collections Supervisor at FCC Environment, you will be responsible for the ...

Location

United Kingdom , London

Salary:

31235.00 - 42948.00 GBP / Year

Webrecruit

Expiration Date

Until further notice

Requirements

Previous supervisory experience (waste, logistics or environmental services desirable)
Strong leadership and people management skills
Proactive, safety-focused attitude
Excellent communication and organisation skills
IT competent (Microsoft Office, CMS, Safeguard)
Clean driving licence (LGV and CPC advantageous)
Knowledge of local geography
Professional, reliable and self-motivated
Flexible with working hours (some on-call expected)

Job Responsibility

Ensuring the health & safety of all personnel and visitors
Implementing the company SHEQ Policy
Conducting risk assessments, aspects and impacts analyses
Providing written safe working instructions
Ensuring compliance with accident/incident reporting procedures
Verifying staff competence, training and valid licences
Leading investigations and disciplinary procedures where required
Supervising and coordinating collection operations
Monitoring health, safety, quality and performance across the borough
Conducting staff training, inductions and safety briefings

What we offer

Competitive salary
20 days’ annual leave plus 8 Bank Holidays (pro rata)
Pension scheme
Life insurance
On the job training and progression
Recognition scheme
Refer a friend bonus
Flexible benefits including high street savings, cycle to work, Gymflex, and more (where applicable)
Access to our Employee Assistance Programme and Best Doctors Service

Fulltime

Credit Collections Supervisor Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead ...

Location

United States , Lancaster

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, Business, or a related field is required
At least 5 years of experience in collections and team management
Proficiency in NetSuite or similar accounting software is essential
Strong customer service and conflict resolution skills, with the ability to handle sensitive matters professionally
Excellent organizational skills, with a focus on accuracy and timely communication
Ability to multitask effectively, adapt to dynamic priorities, and work under pressure
Commitment to maintaining confidentiality and ethical conduct in all aspects of the role
A valid driver’s license with the ability to travel as needed

Job Responsibility

Supervise and mentor the accounts receivable team, providing guidance, training, and performance evaluations to ensure team success
Oversee the entire collections process, including account assessments, outbound communication, resolving billing disputes, and processing credits or adjustments in a timely and detail-oriented manner
Maintain precise and up-to-date records by documenting all collection activities and monitoring reports within the accounting system
Collaborate with internal and external stakeholders by preparing correspondence, generating detailed reports, and delivering presentations as needed
Analyze accounts to identify delinquency trends and report findings to management with actionable recommendations
Ensure compliance with company policies and confidentiality standards when handling sensitive financial data
Develop and implement strategies to improve collection efficiency and client satisfaction
Address escalated client concerns and work to maintain positive relationships
Perform additional duties and projects as assigned to support departmental goals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Supervisor, Collections

The Supervisor position will be responsible for managing the current collections...

Location

Canada , Burnaby

Salary:

75000.00 CAD / Year

Ritchie Bros

Expiration Date

Until further notice

Requirements

3 years of collections experience, with auction-related experience as an asset
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills, with the ability to interact personally and professionally
Strong organizational and time management skills to efficiently oversee team activities, workload, and resources
Track record of meeting or exceeding KPIs in a collection environment
Hiring, training, and development of staff members
Monitor employee productivity and provide constructive feedback and coaching
Proficiency in resolving disputes and conflicts, both within the team and with external parties, constructively and diplomatically
In-depth understanding of collections regulations, compliance, and best practices, particularly in North America

Job Responsibility

Ownership of the collections team for North America IronPlanet, MPE, and Rouse
Oversee the collections strategy, day-to-day operations, quality & improvement of workflows
Assist the collections manager in leading the team of dedicated collections professionals
Set clear expectations, provide ongoing coaching, and monitor performance to ensure individual and team targets are consistently met
Responsible for overseeing day-to-day dialer operations & reporting
Frequently analyzing dialer data and seeking opportunities to improve the qualitative & quantitative output of the team
The tracking & analysis of key performance indicators relevant to the input & output of the team
Provide insights into portfolio performance, trends, and areas requiring attention
Collaborate with cross-functional teams to process workflows
Responsible for the hiring, training, and development of team members

Fulltime

Billing & Collections Supervisor

Robert Half has partnered with a thriving manufacturing firm on their search for...

Location

United States , Willingboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelors degree in Accounting/Finance/Business Administration
2+ years of B2B Collections experience
Proficient in Microsoft Office Suite (Excel)
Strong understanding of accounting software
Excellent multi-tasking skills
Strong negotiation skills
Excellent communication skills
Ability to handle sensitive and confidential information professionally

Job Responsibility

Identify and monitor overdue payments
Process credit memos
Report collection activity
Arrange debt payoffs
Review trial balances
Recommend accounts for escalation
Prepare and distribute collection status reports
Resolve billing and customer credit issues
Process payments and refunds
Update account records

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

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