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Collections Supervisor

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Robert Half

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Location:
United States , Manchester

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Category:
Banking

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an experienced Collections Supervisor to lead a dedicated team of professionals within the financial services industry. Based in Manchester, New Hampshire, this role is ideal for someone with a strong background in consumer lending products, including mortgages, auto loans, and credit cards. The successful candidate will play a pivotal role in achieving performance goals, fostering team development, and driving operational excellence.

Job Responsibility:

  • Supervise and support a team of Collections Representatives, ensuring adherence to performance standards and company policies
  • Monitor calls to evaluate quality, compliance, and effectiveness, providing constructive feedback for improvement
  • Ensure team members consistently meet productivity goals and maintain high-quality service standards
  • Analyze and report on collections metrics, identifying trends and opportunities for improvement
  • Resolve escalated customer concerns and manage complex account issues with professionalism and efficiency
  • Conduct regular one-on-one meetings with team members to review performance, set goals, and provide coaching
  • Facilitate learning and development opportunities to enhance team capabilities and individual growth
  • Collaborate with leadership to implement process improvements that optimize collections strategies
  • Promote a culture of accountability and continuous improvement within the team
  • Maintain up-to-date knowledge of consumer lending products to support team operations effectively

Requirements:

  • Proven experience in a supervisory role within collections, ideally in banking or credit unions
  • In-depth knowledge of consumer lending products such as mortgages, auto loans, and credit cards
  • Demonstrated ability to coach, mentor, and develop team members to achieve their full potential
  • Strong communication skills and the ability to handle escalated situations with professionalism
  • Experience in call monitoring and performance management to ensure quality and compliance
  • Proficiency in analyzing collections data and identifying actionable insights
  • Familiarity with tracking systems and metrics reporting tools
  • Ability to work collaboratively with leadership to drive operational improvements
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
April 17, 2026

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