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We are looking for a dedicated Collections Specialist to join our team in Blue Ash, Ohio. In this long-term contract position, you will play a vital role in managing financial transactions, ensuring the accuracy of records, and maintaining positive relationships with our customers. This opportunity is ideal for someone passionate about commercial collections and eager to contribute to the success of a dynamic team.
Job Responsibility:
Process incoming payments promptly and accurately to maintain up-to-date financial records
Reconcile accounts to ensure all transactions are recorded correctly and discrepancies are resolved
Contact customers to address and collect past-due balances while fostering positive interactions
Monitor and manage accounts receivable to reduce outstanding balances effectively
Maintain detailed and organized records of collections activities for auditing and reporting purposes
Collaborate with internal teams to streamline billing and collection processes
Develop strategies to improve collection efficiency and minimize overdue accounts
Respond to customer inquiries regarding billing and payments with attention to detail and in a timely manner
Analyze customer accounts to identify trends and proactively address potential payment issues
Ensure compliance with company policies and industry regulations throughout the collections process
Requirements:
Proven experience in commercial collections, credit, or related financial roles
Strong knowledge of collection processes and best practices
Proficiency in reconciling accounts and managing accounts receivable
Excellent communication and negotiation skills to maintain positive customer relationships
Ability to analyze financial data and identify discrepancies or trends
Detail-oriented with strong organizational skills for recordkeeping and reporting
Familiarity with billing systems and software applications
Capability to work independently while collaborating effectively with team members
What we offer:
medical, vision, dental, and life and disability insurance