Collections Specialist

• Monitor aging reports and follow up on overdue accounts to secure timely payments
• Investigate and resolve payment discrepancies, including partial payments and disputes, ensuring account accuracy
• Collaborate with internal teams to address billing issues and escalate unresolved concerns when necessary
• Maintain strong attention to detail and positive relationships with customers while enforcing payment terms
• Document collection activities, including call logs, resolution notes, and payment arrangements, in the company's system
• Prepare regular reports for management detailing collection statuses, account risks, and outstanding balances
• Ensure adherence to company policies and compliance with relevant laws and regulations related to collections
• Utilize financial software tools to streamline collection processes and improve efficiency
• Provide recommendations for improving collections strategies based on industry trends and client feedback

• 3-5 years of experience in B2B collections, accounts receivable, or a related field
• Proficiency in financial or accounting software such as NetSuite, QuickBooks, or Oracle
• Strong Microsoft Excel skills, including v-lookups, pivot tables, and formula building
• Exceptional verbal and written communication skills with the ability to negotiate and resolve payment issues effectively
• Demonstrated ability to build and maintain relationships with clients while addressing sensitive financial matters with attention to detail
• Strong analytical and problem-solving skills to handle account discrepancies and disputes
• Highly organized with excellent time management skills to handle multiple accounts and meet deadlines
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field is preferred but not required

medical, vision, dental, life and disability insurance, 401(k) plan