Collections Specialist, Citi

Collections Specialist

Citi

Location:
Mexico, Metepec

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Collections Specialist 3 performs a variety of assignments with limited complexity, working under general supervision and established procedures. Responsibilities include utilizing advanced negotiation skills, resolving delinquency issues, researching problems such as skip tracing, and ensuring compliance with quality and institutional policies while managing client needs and delivering an exceptional client experience.

Job Responsibility:

utilizes advanced negotiation skills to resolve delinquency issues
researches problems, such as skip tracing, to develop external contacts
shares knowledge with less experienced collectors
has increased opportunity to interpret procedures and instructions by choosing among alternative courses of action to resolve delinquencies
works under general supervision and established procedures
may support a range of products and services
applies detailed knowledge of specialized administrative and technical skills
increase the recovery of the past due portfolio of the different collection portfolios
comply with the goals and parameters of the established operational process
ensure compliance with quality objectives and institutional policies
provide the telephone collection service to the client
fulfill client needs while providing an exceptional client experience
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets
drive compliance with laws, rules and regulations
adhere to policy
apply sound ethical judgment
escalate, manage and report control issues transparently

Requirements:

work under pressure
decision making
problem solving
negotiation
client needs or organizational issues while remaining focused
frustration tolerance
1 year experience

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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