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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Barrington · Job Posted May 29, 2026
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Job Description

We are looking for a Collections Specialist to support receivables management efforts for a long-term contract opportunity based in New Hampshire. This role focuses on maintaining healthy account balances through detail-oriented outreach, timely follow-up, and accurate documentation across both commercial and consumer accounts. The ideal candidate brings strong judgment, clear communication, and a practical understanding of credit and billing collection practices.

Job Responsibility

  • Contact commercial and consumer customers regarding past-due balances and work toward timely resolution of outstanding accounts
  • Review account activity, payment status, and billing details to identify collection priorities and recommend next steps
  • Maintain complete and accurate records of customer interactions, payment commitments, disputes, and follow-up actions
  • Coordinate with internal teams to research account issues, clarify invoice questions, and support resolution of billing-related concerns
  • Monitor aging reports and escalate high-risk or severely delinquent accounts when appropriate
  • Negotiate payment arrangements within established guidelines while preserving positive customer relationships
  • Apply collection procedures consistently to support compliance with company standards and credit practices

Requirements

  • Experience handling collections for commercial accounts, consumer accounts, or both
  • Working knowledge of credit and collections principles, including account aging and payment follow-up
  • Ability to communicate professionally by phone and in writing when addressing overdue balances
  • Strong attention to detail with the ability to document account activity accurately and thoroughly
  • Comfortable reviewing billing information and resolving collection issues tied to invoices or payment discrepancies
  • Proficiency with standard business systems and spreadsheets used to track collection activity
  • Ability to manage multiple accounts and priorities in a fast-paced environment

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Free online training
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