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We are looking for a Collections Specialist to join our team in New York, New York in a Contract to Permanent capacity. This role focuses on managing receivables, addressing billing concerns, and supporting timely payment collection while preserving strong client relationships. The ideal candidate brings a proactive approach to account follow-up, sound judgment in resolving payment issues, and the ability to work effectively in a fast-paced environment.
Job Responsibility:
Prepare and analyze accounts receivable aging reports to identify overdue balances and prioritize collection activity
Manage a portfolio of open accounts, conducting consistent follow-up to secure payment and improve overall account status
Contact customers by phone and written communication in a thorough manner to obtain payment while maintaining positive business relationships
Investigate billing questions and collaborate on resolutions that help clear outstanding invoices and reduce delinquent accounts
Track payment commitments and follow through on agreed arrangements to ensure deadlines are met
Monitor collection performance and communicate recurring delinquency trends or risk factors to management
Distribute supporting documentation to customers as needed and follow up to move accounts toward resolution
Handle sensitive records with discretion and remain compliant with applicable company policies and regulatory requirements
Requirements:
At least 2 years of experience in collections, accounts receivable, or a closely related credit and billing function
Background in commercial collections, consumer collections, or both
Working knowledge of collection procedures, payment follow-up practices, and delinquency management
Proficiency with Microsoft Office, including strong to advanced Microsoft Excel skills
Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams
Ability to assess account issues, identify root causes, and recommend practical solutions
Demonstrated ability to contribute as a collaborative team member while managing assignments independently