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Collections Specialist

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Robert Half

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Location:
United States , Victor

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This Long-term Contract position focuses on managing commercial and consumer collections, maintaining positive customer relationships, and helping improve cash flow through consistent follow-up and resolution of outstanding balances. The ideal candidate brings strong knowledge of collection practices, billing coordination, and credit-related processes while working accurately in a fast-paced environment.

Job Responsibility:

  • Contact commercial and consumer customers regarding past-due accounts and guide timely payment resolution through careful follow-up
  • Review open balances, research account history, and identify issues related to billing, payment status, or disputed charges
  • Coordinate with internal teams to resolve invoice concerns and remove obstacles that may delay account settlement
  • Maintain accurate records of collection activity, customer communications, payment commitments, and account updates
  • Monitor aging reports and prioritize collection efforts based on risk, account status, and outstanding balance levels
  • Support credit and collections operations by evaluating account trends and escalating complex or high-risk situations when needed
  • Assist with billing collection activities by reconciling account discrepancies and confirming proper application of payments

Requirements:

  • Experience handling both commercial and consumer collections in a detail-oriented business environment
  • Working knowledge of credit and collections practices, including account aging, payment follow-up, and dispute resolution
  • Ability to investigate billing issues and coordinate effectively to resolve account discrepancies
  • Strong written and verbal communication skills with the ability to manage sensitive customer interactions tactfully
  • High attention to detail and accuracy when documenting collection efforts and updating account information
  • Proficiency with standard business systems and spreadsheets used for receivables, collections, and reporting
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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