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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Carlsbad

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is partnering with a well-established manufacturing & distribution company in Carlsbad that is expanding their credit and collections team. They’re seeking a Collections Specialist who is confident, persistent, and professional — someone who enjoys digging into aging reports, resolving discrepancies, and building relationships with customers to maintain healthy cash flow. This role offers visibility across accounting, operations, and sales in a collaborative environment where communication and follow-through are essential.

Job Responsibility:

  • Manage a high-volume collections portfolio for domestic and international customers
  • Conduct proactive outreach via phone, email, and customer portals to resolve past-due balances
  • Investigate short pays, deductions, chargebacks, and unapplied cash with accuracy
  • Review and reconcile AR aging, apply payments, research variances, and resolve account discrepancies
  • Work cross‑functionally with Sales, Customer Service, and Shipping to confirm order status, credits, and disputes
  • Maintain detailed notes, documentation, and follow-up logs to support reporting needs
  • Process credit memos, write-offs, adjustments, and payment plans as needed
  • Support month-end: aging reports, collections metrics, cash forecast support, and SOX-lite documentation
  • Assist with credit checks, new customer setup, and risk evaluations

Requirements:

  • 2–4+ years collections, AR, or credit experience
  • Strong communicator with confidence and diplomacy
  • Experience in manufacturing, distribution, or B2B environments preferred
  • Excel: VLOOKUPs, filters, pivot tables
  • ERP experience (NetSuite/SAP/Oracle a plus)
  • Organized, persistent, and solutions-oriented

Nice to have:

  • Experience in manufacturing, distribution, or B2B environments preferred
  • ERP experience (NetSuite/SAP/Oracle a plus)
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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