Collections Specialist, Citi

Citi

Location:
Mexico, Metepec

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Job Responsibility:

Utilizes advanced negotiation skills to resolve delinquency issues
Researches problems, such as skip tracing, to develop external contacts
Shares knowledge with less experienced collectors
Increase the recovery of the past due portfolio of the different collection portfolios
Comply with the goals and parameters of the established operational process
Ensure compliance with quality objectives and compliance with institutional policies
Provide the telephone collection service to the client.

Requirements:

Work under pressure
Decision making
Problem solving
Negotiation
Client needs or organizational issues while remaining focused
Frustration tolerance
1 year experience
High School diploma or equivalent
Conocimiento en procesos de cobranza
Atención a clientes
Conocimiento en planes de apoyo.

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Collections Specialist