Collections Specialist, Robert Half

Robert Half

Location:
United States, Bloomington

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Collections Specialist role focused on building relationships with customers, collecting payments, performing account reconciliations, and achieving accounts receivable KPIs while working with branch and regional managers on payment strategies.

Job Responsibility:

Build and maintain strong relationships with key customers throughout Accounts Receivable process
Engage with customers via outbound phone calls and email to collect on payments owed
Perform account reconciliations to ensure accounting records are aligned
Partner with branch managers and regional managers to align on appropriate payment strategies for past due accounts
Achieve accounts receivable KPI's including daily call volume and accounts receivable percent over 60 days
Understand and communicate account receivables policy
Effectively resolve issues in positive, professional manner
Communicate effectively in prompt courteous and customer-oriented manner
Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed
Analyze changes in payment patterns and recommend customers for credit evaluation
Refer uncollectable past due accounts to Credit Manager for review of possible collection or bad debt write off
Ensure accurate customer files and customer billing information is up to date
Respond to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes

Requirements:

2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field
Detail-oriented with passion for customer service and strong interpersonal skills
Team player with ability to collaborate and adapt in partnering with stakeholders across the business
Self-motivated, goal-oriented, possess ability to learn quickly and work effectively in fast-paced work environment
Experience in handling large volume, small dollar portfolio
Excellent communication and interpersonal skills, including ability to negotiate satisfactory business resolutions
Self-motivated, customer-centric, and highly organized
Experience reconciling AR accounts a plus
Experience training, mentoring other team members a plus
Ability to handle confidential or sensitive information with discretion
Microsoft Office: Excel and Word
Experience with Davisware Global Edge is a plus
Must pass pre-employment drug screen and criminal background check

Nice to have:

Experience reconciling AR accounts
Experience training, mentoring other team members
Experience with Davisware Global Edge

What we offer:

Medical, vision, dental, life and disability insurance
401(k) plan
Free online training
Competitive compensation

Additional Information:

Job Posted:
October 09, 2025

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Collections Specialist