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Robert Half Logo Robert Half · Banking

Collections Specialist

United States, Richardson · Job Posted May 26, 2026
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Job Description

We are looking for a Collections Specialist to support portfolio management activities for a growing team in Richardson, Texas. This contract opportunity is ideal for someone who can confidently engage customers, resolve past-due account issues, and deliver a high-quality service experience in both English and Spanish. The person in this role will balance account follow-up, payment negotiations, and accurate documentation while helping maintain strong portfolio performance.

Job Responsibility

  • Contact customers regarding overdue balances and guide discussions toward practical repayment solutions
  • Negotiate payment arrangements that align with account status and company guidelines
  • Investigate account details and use research methods to locate hard-to-reach customers when needed
  • Address customer questions related to billing, account status, and collection activity with clarity and courtesy
  • Draft and send collection notices, follow-up communications, and other account-related correspondence
  • Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems
  • Assist with workout plans, write-off-related processes, and other portfolio support activities as required
  • Compile delinquency data and help prepare recurring reports that track account performance and collection progress

Requirements

  • 1-2 years of experience in collections, account management, billing, or a related financial services role
  • Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base
  • Working knowledge of consumer or commercial collections practices and payment resolution techniques
  • Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce
  • Strong negotiation, organization, and multitasking skills in a fast-paced environment
  • Ability to document account activity accurately and manage sensitive information with professionalism
  • Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams

What we offer

  • medical, vision, dental, life and disability insurance
  • company 401(k) plan
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