Collections Specialist Job at Robert Half (Wilmington)

New

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable opera...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 4 years of experience in accounts receivable, collections, or order-to-cash functions
Strong working knowledge of account reconciliation, billing support, credits, adjustments, and dispute management
Proficiency with Microsoft Excel and Office tools, including pivot tables and advanced analytical functions
Experience using enterprise financial systems
Oracle Financials R12 is preferred
Familiarity with Salesforce is preferred
Ability to manage commercial collections while balancing risk awareness and customer relationship considerations
Manufacturing industry experience is preferred
Strong communication skills and the ability to collaborate effectively across multiple departments
All applicants applying for U.S. job openings must be legally authorized to work in the United States

Job Responsibility

Oversee an assigned portfolio of customer accounts, keeping invoices, credits, adjustments, and related account activity accurate, timely, and aligned with company guidelines
Partner with accounts receivable colleagues to share day-to-day knowledge, offer practical guidance, and help address challenging collection matters
Communicate regularly with customers and business stakeholders to strengthen collections performance, support cash flow goals, and preserve positive commercial relationships
Coordinate with credit, sales, order management, tax, and customer support teams to investigate root causes of account issues and drive timely resolution
Review account activity in detail to identify payment discrepancies, pricing concerns, tax variances, or order entry errors, then follow through on corrective actions
Perform reconciliations and balance reviews to confirm transactions are properly recorded and customer accounts accurately reflect payments and open items
Prepare manual invoices, account adjustments, statements, aging reports, and invoice copies as needed to support collection efforts and customer inquiries
Monitor shared billing communications daily, respond to requests promptly, and maintain complete documentation in accordance with internal policy
Assist with month-end and year-end activities, including support for audit-ready schedules and review of credit memos or invoice recoding when requested

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to help with account collections. ...

Location

United States , Greenville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience working in consumer collections or a similar accounts receivable environment
Ability to manage a heavy volume of outbound calls while also responding to inbound inquiries
Working knowledge of standard collection practices and account follow-up procedures
Strong verbal communication skills with the ability to remain detail oriented in challenging conversations
Comfortable documenting detailed account notes and maintaining accurate records
Dependable organizational skills and the ability to stay productive in a fast-paced setting

Job Responsibility

Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts
Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution
Document account activity, conversations, and payment commitments accurately within internal systems
Follow established collection procedures and compliance guidelines during every customer interaction
Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently
Address customer questions regarding account status, balances, and payment arrangements in a clear manner

What we offer

Great incentive program in place for monthly bonuses based on KPIS
Performance based incentives
Small collections team (under 12 people)
Great work culture
Casual attire at office
Opportunity for growth
Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Collections Specialist

Our company is actively seeking a detail-oriented and motivated Collections Spec...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
associate’s or bachelor’s degree in business or a related field preferred
previous experience in collections, accounts receivable, or customer service is beneficial
strong negotiation, communication, and problem-solving skills
proficiency with Microsoft Office and collections/accounting software
ability to work independently and collaboratively within a team

Job Responsibility

Contact clients to collect outstanding payments and resolve past-due accounts
research and investigate account discrepancies and payment delays
maintain accurate records of all communications and collection activities
coordinate with internal teams to resolve billing issues and disputes
prepare and distribute regular reports on collection status and aging accounts
adhere to all applicable laws and regulations in the collections process
provide excellent customer service while balancing company objectives

What we offer

Supportive and detail oriented team environment
ongoing role with potential for advancement
exposure to a variety of clients and industries
medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Collections Specialist

Location

United States , Lindenhurst

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in collections, billing follow-up, or a closely related accounts receivable function
Working knowledge of consumer and commercial collection practices
Ability to speak with families and other account contacts in a respectful, detail-focused, and solution-oriented manner
Experience reviewing balances, following up on overdue accounts, and recommending payment options
Strong attention to detail when updating records and verifying financial information
Comfort working in an on-site business office environment as part of a small team
Ability to manage priorities independently and contribute productively with minimal ramp-up time

Job Responsibility

Contact account holders regarding past-due balances and guide conversations toward timely resolution
Review outstanding accounts, assess payment status, and help establish practical payment arrangements when appropriate
Support collection efforts tied to both billing and credit-related account activity across commercial and consumer balances
Enter and verify census updates, including admissions and discharges, to keep internal records current and reliable
Confirm financial resources and related account details to ensure collection activity is based on accurate information
Work closely with the office manager and administrative support staff to keep collection workflows organized and moving forward
Assist with billing follow-up and help address backlog created by delayed collection activity
Maintain clear documentation of account outreach, payment discussions, and next steps within the appropriate systems

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Collections Specialist

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
associate’s or bachelor’s degree in business or a related field preferred
Previous experience in collections, accounts receivable, or customer service is beneficial
Strong negotiation, communication, and problem-solving skills
Proficiency with Microsoft Office and collections/accounting software
Ability to work independently and collaboratively within a team

Job Responsibility

Contact clients to collect outstanding payments and resolve past-due accounts
Research and investigate account discrepancies and payment delays
Maintain accurate records of all communications and collection activities
Coordinate with internal teams to resolve billing issues and disputes
Prepare and distribute regular reports on collection status and aging accounts
Adhere to all applicable laws and regulations in the collections process
Provide excellent customer service while balancing company objective

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support business-to-business acco...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience in collections, with a strong background in business-to-business account management
Demonstrated knowledge of commercial collections, credit and collections practices, and billing collection processes
Proficiency in Microsoft Excel, including hands-on experience with VLOOKUPs and pivot tables
Ability to manage a high-volume workload while staying organized and meeting deadlines
Strong written and verbal communication skills for handling customer outreach and negotiating payment resolution
Experience reviewing account aging, researching discrepancies, and maintaining accurate documentation
Comfortable working in a virtual training environment and adapting quickly to established processes

Job Responsibility

Manage a portfolio of approximately 286 business accounts and take consistent action to reduce overdue balances
Contact commercial customers by phone and email to secure payment commitments, address disputes, and document collection activity
Review aging reports, billing details, and account status to prioritize follow-up and improve recovery results
Use Excel functions, including VLOOKUPs and pivot tables, to track trends, reconcile information, and support reporting needs
Partner with internal teams to investigate billing concerns, resolve payment issues, and maintain accurate account records
Monitor promise-to-pay arrangements and follow through with customers to ensure timely resolution of open invoices
Participate in virtual training and apply established collection procedures, compliance standards, and customer service expectations in daily work

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Specialist

Our client, a fast-paced and growing company, is seeking a Collections Specialis...

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous collections, accounts receivable, customer service, or call center experience preferred
Strong phone presence and confidence handling difficult conversations
Ability to work in a fast-moving environment and pivot as priorities change
Comfortable asking direct questions and following up persistently yet professionally
Strong organizational skills and attention to detail
Ability to manage a high-volume workload and meet daily activity expectations

Job Responsibility

Manage outbound collections activity for customer accounts 45+ days past due
Serve as an initial collections contact for customers with delinquent accounts
Make 30+ outbound calls per day while achieving at least 60 customer touches daily
Navigate between different workflows and collection strategies based on account aging
Communicate professionally and effectively with customers to secure payment commitments
Ask thoughtful questions to uncover payment issues and resolve barriers
Maintain accurate documentation of customer interactions and collection activity
Partner with internal teams as needed to support account resolution

What we offer

Medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support a nonprofit-affiliated pr...

Location

United States , Brooklyn

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated experience handling commercial collections in a business environment with strong attention to detail
Strong background in account reconciliation and resolving payment discrepancies with accuracy
Working knowledge of Yardi is preferred for managing receivables and account records
Ability to communicate clearly and tactfully when discussing past-due balances and payment arrangements
Strong organizational skills with the ability to manage multiple accounts and deadlines effectively
Proficiency with standard office software and financial recordkeeping tools
High level of attention to detail and commitment to maintaining accurate documentation

Job Responsibility

Monitor commercial accounts to identify overdue balances and take prompt action to secure payment
Communicate with tenants and other stakeholders by phone, email, and written correspondence to resolve outstanding receivables professionally
Review account activity in detail, reconcile discrepancies, and ensure payment records are accurate and up to date
Maintain thorough documentation of collection efforts, payment arrangements, disputes, and account status changes
Partner with property management, finance, and related teams to address billing questions and support timely resolution of account issues
Use Yardi and other internal systems to track receivables, update account information, and produce relevant aging or status reports
Escalate delinquent accounts as needed while following organizational policies and established collection procedures

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

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