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Robert Half Logo Robert Half · Call Center

Collections Specialist

United States, Metairie Employment contract, B2B, Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Collections Specialist to join a team in Metairie, Louisiana in a contract-to-permanent position. This opportunity is ideal for someone who can manage frequent business-to-business outreach, maintain accurate records, and approach payment discussions with professionalism and confidence. The role requires strong communication skills, sound judgment when discussing account balances, and a dependable work style in a fast-moving environment.

Job Responsibility

  • Manage a high volume of outbound contact with commercial clients regarding overdue account balances and outstanding invoices
  • Work with customers to secure payment commitments, including immediate resolution or practical installment arrangements when appropriate
  • Record all collection efforts, account notes, customer interactions, and status updates with accuracy and attention to detail
  • Use established call guidance while adjusting tone and approach to fit each conversation and customer situation
  • Communicate professionally with external customers and internal departments to support account resolution and follow-up activities
  • Complete onboarding and ongoing training to build knowledge of collection procedures, performance expectations, and workflow standards
  • Demonstrate reliability through consistent attendance, responsiveness to coaching, and a proactive approach to learning the role

Requirements

  • Experience or familiarity with commercial, consumer, or credit collections processes is preferred
  • Strong verbal and written communication skills with the ability to handle sensitive payment conversations effectively
  • Ability to learn quickly and adapt to changing priorities in a high-volume collections setting
  • Confidence in following structured processes while using sound judgment during customer interactions
  • Solid documentation skills and attention to detail when updating account activity and payment status
  • Dependable work ethic with a detail-oriented approach and strong commitment to attendance and accountability

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan
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