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Robert Half Logo Robert Half · Customer Service

Collections Specialist

United States, Turlock · Job Posted July 03, 2026
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Job Description

We are looking for a Collections Specialist to support an organization in Turlock, California. This Contract position is ideal for someone who can manage commercial receivables with tact, accuracy, and a strong customer service mindset. The role centers on maintaining positive client relationships while driving timely payment on open balances and resolving account issues efficiently.

Job Responsibility

  • Contact commercial customers regarding overdue balances and guide payment follow-up in a detail-oriented, service-oriented manner.
  • Manage statement-based accounts by reviewing billing activity, confirming account details, and monitoring open invoice aging.
  • Apply payments accurately by matching remittances to outstanding invoices and identifying any inconsistencies.
  • Investigate billing questions, payment variances, and account discrepancies to support timely resolution.
  • Document collection activity, customer communication, and payment commitments with clear and accurate account notes.
  • Maintain regular follow-up with accounts in early and mid-stage delinquency.
  • Use Excel to organize account information, track collection progress, and support reporting needs.
  • Partner with internal teams as needed to clarify release details and ensure account records remain current.

Requirements

  • At least 2 years of experience in collections, with preference for work involving commercial accounts.
  • Demonstrated ability to reconcile customer accounts and apply payments against invoices accurately.
  • Strong verbal and written communication skills with a detail-oriented, relationship-driven approach.
  • Customer service skills that support effective and respectful collection follow-up.
  • Working knowledge of collection practices, billing support, and receivables management.
  • Proficiency with Excel for tracking, reviewing, and organizing account data.

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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