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We are looking for a dedicated Collections Specialist to join our team on a contract basis in Cincinnati, Ohio. In this role, you will focus on managing and resolving outstanding balances for both commercial and consumer accounts. Your ability to communicate effectively and maintain accurate records will be essential to ensuring a seamless collections process.
Job Responsibility:
Contact customers to address overdue accounts and discuss payment options
Document all interactions and updates related to collection efforts in a clear and organized manner
Manage the collection process for both commercial and consumer accounts, ensuring timely resolution
Evaluate account histories to identify discrepancies and propose solutions
Collaborate with internal teams to ensure account information is accurate and up-to-date
Follow established credit and collections policies while adhering to relevant regulations
Provide detailed reports on collection activities and account statuses to management
Address customer inquiries regarding billing and payment issues with attention to detail
Monitor accounts for compliance with payment terms and take appropriate action when necessary
Requirements:
Proven experience in commercial and consumer collections
Familiarity with credit and collections processes, including billing collection
Strong communication skills, both verbal and written, to interact with customers effectively
Ability to analyze account data and identify discrepancies
Proficiency in maintaining organized and accurate records
Knowledge of collections regulations and compliance standards
Experience collaborating with cross-functional teams to resolve account issues
Ability to work independently and meet deadlines in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance