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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Oceanside

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A growing healthcare services organization in Oceanside is seeking a compassionate but firm Collections Specialist to manage patient and insurance receivables. The ideal person is patient, detail-oriented, and comfortable navigating billing systems, EOBs, and insurance portals. If you enjoy investigative work, problem-solving, and helping patients understand their balances, this is an excellent long-term role.

Job Responsibility:

  • Contact patients and insurance providers regarding outstanding balances
  • Review EOBs, remits, and denial codes to determine next steps
  • Follow up on rejected claims, billing discrepancies, and incomplete submissions
  • Update patient accounts, insurance info, and billing notes with strong accuracy
  • Coordinate with Billing, Front Desk, and Clinical teams to resolve claim issues
  • Set up payment plans, process patient payments, and manage hardship arrangements
  • Prepare weekly aging reports, collections status updates, and month-end summaries
  • Support insurance re-submissions, corrections, and appeals processes
  • Maintain professionalism and empathy during patient financial discussions

Requirements:

  • 1–3+ years medical collections, AR follow-up, or patient billing
  • Knowledge of CPT/ICD codes helpful but not required
  • Experience with EMR/EHR systems (Epic, NextGen, eClinicalWorks, etc.) is preferred
  • Excellent communication and conflict‑resolution skills
  • Strong attention to detail and accuracy

Nice to have:

  • Knowledge of CPT/ICD codes helpful but not required
  • Experience with EMR/EHR systems (Epic, NextGen, eClinicalWorks, etc.) is preferred
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
March 14, 2026

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