Collections Specialist Job at Robert Half (Houston)

Collections Specialist

Robert Half

Location:
United States , Houston

Category:
Finance

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This Long-term Contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution.

Job Responsibility:

Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances
Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach
Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach
Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports
Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution
Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems
Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed
Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations

Requirements:

Prior experience handling collections for a large number of accounts in a fast-paced environment
Intermediate Excel skills, including the ability to work with formulas, pivot tables, and VLOOKUP functions
Strong verbal and written communication skills with the ability to interact effectively with customers and internal stakeholders
Demonstrated problem-solving ability and confidence negotiating payment outcomes and account resolutions
Background working with accounts receivable, billing support, and collection processes
Experience using accounting software, CRM platforms, or related financial systems
Ability to stay organized, manage multiple priorities, and maintain accurate records in a hybrid work environment

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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