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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Indianapolis

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Collections Specialist to join our team in Indianapolis, Indiana. In this role, you will play a key part in managing overdue accounts and ensuring compliance with federal and state regulations. Your work will focus on providing personalized solutions to borrowers while maintaining organizational standards and promoting financial wellness.

Job Responsibility:

  • Manage moderately overdue accounts, including auto loans, mortgages, credit cards, and student loans, to prevent charge-offs while adhering to relevant laws and company policies
  • Recommend effective loss mitigation strategies to resolve delinquencies and encourage consistent payments
  • Handle alerts and notifications related to impound cases, ensuring timely and accurate processing
  • Ensure proper issuance of right-to-cure notices and final demand letters prior to initiating foreclosure or repossession
  • Coordinate door-knock efforts to engage borrowers before accounts are charged off
  • Process cases involving deceased borrowers, including filing claims through Probate Finder
  • Perform skip-tracing activities to gather updated information about borrowers
  • Support lower-tier delinquency accounts as needed, contributing to overall team performance

Requirements:

  • Proven experience in commercial collections or credit-related roles
  • Strong understanding of collection processes and applicable regulations
  • Familiarity with billing and collection procedures
  • Excellent decision-making skills based on experience and sound judgment
  • Ability to recommend effective workout solutions for delinquent accounts
  • Proficiency in skip-tracing and locating borrower information
  • Strong organizational and communication skills to manage alerts and notifications
  • Knowledge of loss mitigation strategies and their application
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
February 20, 2026

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