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Collections Specialist

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Robert Half

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Location:
United States , Rochester

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Collections Specialist to support accounts receivable operations for a medical devices organization in Rochester, New York. This Long-term Contract position focuses on managing both commercial and consumer collections, improving cash flow, and maintaining accurate account records. The ideal candidate brings a detail-oriented approach, strong follow-up skills, and the ability to work effectively in a high-volume environment using systems such as SAP HANA and Microsoft Excel.

Job Responsibility:

  • Manage outreach efforts for past-due accounts across commercial and consumer portfolios to secure timely payment
  • Review outstanding balances, research account discrepancies, and coordinate with internal teams to resolve billing-related issues
  • Maintain accurate records of collection activity, payment commitments, and account status updates within designated systems
  • Monitor aging reports and prioritize collection actions to reduce delinquency and support cash application goals
  • Communicate professionally with customers to negotiate payment arrangements while preserving positive business relationships
  • Support accounts receivable operations by reconciling account details and escalating complex collection matters when needed
  • Use SAP HANA and Excel-based reporting to track performance, analyze trends, and identify follow-up needs in a high-volume workflow

Requirements:

  • Experience handling business-to-business and consumer collections in a fast-paced setting
  • Working knowledge of accounts receivable principles, billing follow-up, and credit and collections practices
  • Ability to manage a large volume of accounts while maintaining accuracy and consistent follow-through
  • Proficiency with SAP HANA and Microsoft Excel for account research, tracking, and reporting
  • Strong written and verbal communication skills for customer interactions and internal coordination
  • Problem-solving skills with the ability to investigate discrepancies and drive resolution efficiently
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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