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We are looking for a detail-oriented Collections Specialist to join our team in Alpharetta, Georgia. This long-term contract position offers an opportunity to manage accounts receivable and ensure customer payments are collected promptly and accurately. The ideal candidate will bring exceptional communication skills and proficiency in tools like NetSuite and Microsoft Excel to support efficient collection processes. Collaboration with internal teams and external clients will be key to success in this role.
Job Responsibility:
Oversee and manage accounts receivable to ensure payments are collected within the required timeframes
Investigate and resolve billing issues, payment discrepancies, and disputes effectively
Maintain accurate and up-to-date documentation of collection activities using NetSuite and other systems
Generate and analyze aging reports and collection metrics, utilizing advanced Excel functions
Work closely with Sales, Customer Service, and Finance teams to address and resolve customer concerns
Identify accounts that require escalation or recommend write-offs when appropriate
Ensure adherence to company policies and compliance with relevant regulations
Implement effective collection strategies to minimize outstanding balances
Communicate regularly with customers to facilitate timely payment resolutions
Provide insights and recommendations to improve collection processes and efficiency
Requirements:
Minimum of 2 years of experience in collections, with expertise in commercial and consumer accounts
Strong knowledge of credit and collections processes, including billing collection procedures
Proficiency in NetSuite for account management and record-keeping
Advanced skills in Microsoft Excel for reporting and data analysis
Excellent communication and interpersonal skills for collaboration and client interactions
Ability to resolve payment disputes and discrepancies with a high level of accuracy
Strong attention to detail and organizational skills to manage multiple accounts effectively
Knowledge of regulatory compliance related to collections and accounts receivable
What we offer:
medical, vision, dental, and life and disability insurance