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We are looking for a skilled AR/Collections Specialist to join our team in Fort Worth, Texas on a Contract to permanent employment basis. This role is essential in managing outstanding account balances while fostering strong relationships with customers. You will play a vital part in ensuring timely payments and collaborating with internal teams to resolve credit-related issues.
Job Responsibility:
Manage a portfolio of B2B accounts to ensure timely collection of outstanding balances
Investigate payment discrepancies and negotiate suitable payment arrangements when necessary
Maintain detailed and accurate records of collection activities, including customer interactions and account updates
Review aging reports regularly to prioritize and follow up on overdue invoices
Collaborate with sales and finance teams to address and resolve credit-related concerns
Handle inbound calls professionally and efficiently, addressing customer inquiries about billing and payments
Apply knowledge of accounts receivable processes to streamline collections and ensure compliance with company policies
Utilize accounting and CRM software to track and manage collections activities
Ensure adherence to legal regulations and company guidelines in all collection efforts
Requirements:
Proficiency in accounting software systems and tools such as ADP, Accurint, and Epic Software
Experience with CRM platforms to manage customer account information
Strong knowledge of accounts receivable processes and billing functions
Prior experience in B2B collections and claim administration
Ability to handle inbound calls and resolve customer payment issues effectively
Excellent negotiation and problem-solving skills to address payment discrepancies
Familiarity with collection processes and compliance with applicable laws
Strong organizational skills to maintain accurate records and prioritize tasks
What we offer:
medical, vision, dental, and life and disability insurance