Collections Specialist Job at Robert Half (Greenville)

Collections Specialist

Robert Half

Location:
United States , Greenville

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for a long-term contract opportunity based in Greenville, South Carolina. This role is ideal for someone with experience managing customer accounts, resolving payment issues, and maintaining accurate financial records in a hybrid work environment. You will work closely with internal teams and customers to improve collection results, address disputes, and help keep receivables current.

Job Responsibility:

Oversee a designated group of customer accounts, review outstanding balances, and organize collection efforts based on aging and business priorities
Evaluate account activity to spot recurring issues, identify underlying causes of delinquency, and recommend practical steps to improve recovery results
Carry out consistent weekly follow-up with customers by phone and email, while recording actions taken and sharing progress updates with stakeholders
Coordinate with internal departments to resolve billing concerns, payment discrepancies, and account-related issues within approved guidelines
Complete essential accounts receivable activities such as account reconciliations, credit hold reviews, statement distribution, collection notices, and bad debt support
Respond to customer questions regarding invoices, short payments, chargebacks, credit memos, and other payment-related exceptions with professionalism and accuracy
Maintain thorough documentation of communications, account status changes, and collection activity to support reporting and audit readiness
Use Excel and applicable AR systems to track account performance, update records, and assist with analysis of receivable trends

Requirements:

At least 2 years of experience in accounts receivable with working knowledge of invoicing, aging reports, and cash application processes
Previous exposure to credit and collections activities, including customer outreach and dispute resolution, is preferred
Strong written and verbal communication skills with the ability to interact effectively with customers and cross-functional teams
Ability to manage priorities independently while also contributing in a collaborative team environment
Proficiency in Microsoft Excel for data entry, basic formulas, and general account tracking
experience with pivot tables is a plus
Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred, or an equivalent combination of education and relevant experience
Experience with enterprise accounts receivable platforms such as SAP R/3 or similar systems is highly desirable

Nice to have:

Previous exposure to credit and collections activities, including customer outreach and dispute resolution
experience with pivot tables
Bachelor’s degree in Accounting, Finance, Business, or a related field
Experience with enterprise accounts receivable platforms such as SAP R/3 or similar systems

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
May 15, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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