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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Houston Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Collections Specialist to support account resolution efforts for a healthcare organization in Houston, Texas. This Long-term Contract position focuses on managing receivables, addressing payment issues, and partnering with internal teams and external accounts to improve collection performance. The ideal candidate brings strong follow-through, sound judgment, and a customer-focused approach to resolving outstanding balances while maintaining positive business relationships.

Job Responsibility

  • Investigate payment discrepancies and resolve underpayments by working directly with customers and internal stakeholders
  • Manage a portfolio of assigned accounts by tracking balances, reviewing account activity, and processing appropriate adjustments, write-offs, reconciliations, and credit-related documentation
  • Take proactive steps to lower past-due balances and improve the overall aging of receivables within the assigned account base
  • Partner with sales and other internal departments to secure required purchase order details and remove barriers to timely payment
  • Lead recurring account review meetings to discuss aging trends, open items, and next steps for resolution
  • Coordinate with sales, operations, and leadership when escalation is needed to speed up collections and settle overdue accounts
  • Provide timely updates and consistent follow-up to internal teams regarding account status, risks, and collection progress
  • Prepare and present regular reporting on high-priority accounts and work through credit hold issues within required timeframes to prevent extended account restrictions
  • Resolve customer disputes related to outstanding invoices while delivering attentive service to both internal and external partners
  • Stay informed on company offerings, policies, and procedures through ongoing training and apply that knowledge to daily collections activity

Requirements

  • Experience in commercial and/or consumer collections, including credit and billing collection processes
  • Ability to manage account reconciliations, payment disputes, short-pay investigations, and account adjustments with accuracy
  • Strong verbal and written communication skills for working with customers, sales teams, operations staff, and leadership
  • Demonstrated ability to reduce delinquency and maintain progress against collections targets and activity goals
  • Proficiency in reviewing aging reports, prioritizing high-risk accounts, and following through on time-sensitive action items
  • Strong organizational skills with the ability to handle multiple accounts and deadlines in a fast-paced environment
  • Customer-service mindset with the ability to maintain productive relationships while handling sensitive payment matters

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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