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We are looking for a dedicated Collections Specialist to join our team on a contract basis in Elkridge, Maryland. In this role, you will manage accounts receivable, actively pursue overdue balances, and ensure accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a commitment to delivering excellent service while handling financial processes with professionalism.
Job Responsibility:
Monitor accounts receivable and promptly follow up on overdue balances
Negotiate payment arrangements with clients when necessary to resolve outstanding debts
Escalate delinquent accounts to management or external agencies when appropriate
Document all collections activities thoroughly within the accounts receivable system
Review and recommend updates to internal procedures to enhance efficiency and compliance
Serve as a backup for customer payment applications to maintain seamless operations
Generate reports on financial metrics such as Days Sales Outstanding (DSO), percentage past due, and collection effectiveness
Provide exceptional service to vendors and colleagues, maintaining accuracy and professionalism
Perform additional duties as required to support the team
Collaborate with team members to ensure smooth financial operations
Requirements:
High school diploma or equivalent
additional education or training is advantageous
Minimum of 2 years of experience in collections, accounts receivable, or a related field
Proven ability to negotiate and resolve payment disputes effectively
Strong data entry skills with exceptional attention to detail and accuracy
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook
experience with accounting software is a plus
Ability to manage high workloads and meet deadlines consistently
Excellent organizational, analytical, and problem-solving abilities
Strong customer service orientation with a detail-oriented approach
Nice to have:
experience with accounting software is a plus
What we offer:
medical, vision, dental, and life and disability insurance