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We are looking for a dedicated Collections Specialist to join our team in Marlboro, Massachusetts. In this role, you will focus on managing accounts and ensuring timely resolution of billing and payment issues. This is a long-term contract position offering the opportunity to contribute to a dynamic company within the waste management industry.
Job Responsibility:
Manage commercial accounts to ensure timely collection of outstanding balances
Communicate with clients professionally to resolve payment disputes and billing inquiries
Process and monitor billing transactions to maintain accurate records
Utilize Microsoft Excel to organize and analyze account data effectively
Collaborate with internal teams to address discrepancies and improve collection processes
Provide exceptional customer service to maintain positive relationships with clients
Identify trends in payment delays and propose actionable solutions
Prepare reports detailing collection activities and account statuses
Stay informed about company policies and industry regulations related to collections
Requirements:
Proven experience in commercial collections, preferably within a similar industry
Proficiency in Microsoft Excel for data analysis and reporting
Strong customer service skills with the ability to handle disputes professionally
Solid understanding of billing and payment processes
Excellent communication and interpersonal skills
Attention to detail and the ability to multitask effectively
Familiarity with industry regulations and compliance standards
Ability to work independently and as part of a team
What we offer:
medical, vision, dental, and life and disability insurance