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We are looking for a detail-oriented Collections Specialist to join our team in Tampa, Florida. This is a Contract position where you will play a key role in managing business-to-business collections and ensuring efficient account resolution. The ideal candidate has strong Excel skills, particularly in using VLOOKUPs and Pivot Tables, and possesses a solid background in commercial and consumer collections.
Job Responsibility:
Handle a portfolio of business-to-business accounts, averaging approximately 286 accounts, and ensure timely collections
Utilize advanced Excel functions, including VLOOKUPs and Pivot Tables, to analyze and manage collection data effectively
Conduct virtual training sessions to support team members and ensure adherence to collection processes
Collaborate with clients and internal teams to resolve billing discrepancies and negotiate payment plans
Maintain accurate records of collection activities and communication with clients
Monitor account statuses to identify overdue invoices and prioritize collection efforts
Apply knowledge of commercial and consumer collections to streamline processes and improve efficiency
Ensure compliance with company policies and applicable regulations throughout all collection activities
Provide regular updates and reports on account statuses to management
Adapt to changing priorities and workflows as needed to meet collection targets
Requirements:
Minimum of 3-5 years of experience in business-to-business collections
Proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables
Strong understanding of commercial and consumer collection processes
Excellent communication and negotiation skills for resolving account issues
Ability to handle a high volume of accounts with attention to detail
Familiarity with virtual training and collaboration tools
Knowledge of billing and credit collection procedures
Proven ability to work independently and meet deadlines in a fast-paced environment
What we offer:
medical, vision, dental, and life and disability insurance