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We are looking for a motivated Collections Specialist to join our client in Harrisburg, Pennsylvania. This is a Contract to permanent position that offers the opportunity to work in a dynamic, fast-paced environment where strong customer service skills and attention to detail are essential. The company has extremely low turnover, as they truly invest in their employee growth, so this is a great career opportunity for anyone looking to enter or continue in the collections field!
Job Responsibility:
Manage a high volume of accounts, ensuring timely and efficient collection of outstanding balances
Conduct outreach to customers via phone and email to discuss payment solutions and resolve any billing disputes
Maintain accurate records of customer interactions and payment agreements in the system
Review aging reports regularly to prioritize accounts needing immediate attention
Collaborate with internal teams to address discrepancies and improve collection processes
Provide exceptional customer service by addressing inquiries and fostering positive relationships
Ensure compliance with company policies and relevant regulations during all collection activities
Prepare detailed reports on collection progress and account statuses for management review
Requirements:
Strong phone-based customer service skills with the ability to communicate effectively and professionally
Comfort in making outbound calls to customers regarding account balances
Proven experience in the collections field preferred, especially in high-volume environments
Ability to work with aging reports and prioritize tasks effectively
Proficiency in using collection-related software and tools
What we offer:
medical, vision, dental, and life and disability insurance