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Collections Specialist

Sprout Social

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Location:
United States

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Category:
Finance

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Contract Type:
Not provided

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Salary:

52000.00 - 65000.00 USD / Year
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Job Description:

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Job Responsibility:

  • Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions
  • Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution
  • Escalate complex collection or billing issues to Collections Management as needed
  • Complete vendor setup forms and manage onboarding in customer billing portals
  • Support daily cash application and investigate, resolve, or escalate discrepancies
  • Maintain accurate records and reporting on collections activity, account status, and cash applications
  • Provide regular updates on collections performance, risks, and account health
  • Follow established Collections team processes and ensure compliance with audit and internal standards

Requirements:

  • 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies
  • 2+ years experience in a customer service or operational role, using several different software systems in tandem
  • Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment
  • Experience with Salesforce
  • Solid account reconciliation skills

Nice to have:

  • Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio)
  • High attention to detail and accuracy
  • Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently
What we offer:
  • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
  • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources
  • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)
  • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind
  • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year
  • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family
  • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being
  • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet
  • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations
  • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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