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Robert Half Logo Robert Half · Banking

Collections Specialist

United States, Killeen Employment contract · Job Posted May 27, 2026
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Job Description

We are seeking a results-driven Collections Specialist to support branch operations by reducing delinquent accounts, strengthening customer relationships, and driving account growth. This role blends collections, customer service, and administrative support in a fast-paced, customer-facing environment.

Job Responsibility

  • Minimize delinquent debt through outbound and inbound collection calls
  • Contact customers to resolve past-due balances and negotiate payment solutions
  • Provide exceptional customer service in person and over the phone
  • Support account growth through effective customer communication and outreach
  • Accurately receive, track, and post payments and fees in compliance with company policies
  • Maintain compliance with all state and federal lending regulations
  • Enter and update loan applications and supporting documentation
  • Assist with branch operations including filing, organizing, and clerical tasks
  • Handle sensitive customer interactions with professionalism and integrity

Requirements

  • Prior collections experience
  • High school diploma or equivalent
  • Experience in customer service (retail, sales, call center, or cash handling environment)
  • Strong computer and data entry skills
  • Experience handling cash payments (or ability to obtain required waiver)
  • Comfort in a public-facing role interacting with customers

Nice to have

  • Call center experience
  • Experience in consumer finance or lending environments

What we offer

  • Medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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