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Robert Half Logo Robert Half · Finance

Collections Specialist

United States, Boston · Job Posted June 29, 2026
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Job Description

We are looking for a Collections Specialist to support short-term accounts receivable efforts for a Contract position based in Boston, Massachusetts. In this role, you will help reduce outstanding balances, resolve payment issues, and strengthen follow-up processes with both customers and internal teams. This opportunity is ideal for someone who can work independently, manage a high-volume workload, and bring a practical, solutions-focused approach to collections.

Job Responsibility

  • Work closely with billing and invoicing partners to review account activity, clarify charge details, and help ensure invoices are positioned for timely payment
  • Reach out to customers and internal contacts to investigate open balances, answer questions, and move payment issues toward resolution
  • Examine overdue accounts to uncover collection obstacles such as disputes, legal concerns, or balances that may require write-off review
  • Track receivables aging and prioritize follow-up efforts that help reduce delinquency and improve incoming cash collections
  • Coordinate with cross-functional teams to align collection actions with customer account history, billing records, and payment status
  • Document outreach efforts, account updates, and resolution progress accurately within internal systems
  • Support backlog reduction by organizing collection activity and addressing outstanding items that require immediate attention

Requirements

  • 2-3 years of collections experience, including work with commercial, consumer, or credit collections processes
  • Strong problem-solving skills with the ability to identify issues and determine practical next steps
  • Experience handling billing-related collection activity and following through on overdue accounts
  • Comfort using business systems and CRMs such as NetSuite, Upflow, or Salesforce
  • Ability to manage a 40-hour-per-week schedule for an initial 4-8 week assignment
  • Strong written and verbal communication skills for interacting with customers and internal stakeholders
  • Highly organized approach with attention to detail in account research, follow-up, and recordkeeping

What we offer

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
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