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We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This is a long-term contract position that offers a hybrid work arrangement, combining in-office and remote work. The role requires a proactive individual with strong problem-solving and communication skills to manage a high volume of accounts efficiently.
Job Responsibility:
Handle the collection process for a large number of accounts, ensuring timely and accurate follow-ups
Utilize intermediate-level Excel skills, including formulas, pivot tables, and vlookups, to analyze and organize data
Communicate effectively with clients via phone and email to resolve payment issues and negotiate solutions
Collaborate with internal teams to address discrepancies and streamline collection procedures
Maintain detailed records of all collection activities and account statuses
Use accounting software and CRM tools to track accounts receivable and improve operational efficiency
Respond to inbound calls and inquiries related to billing and payment matters
Process claims and ensure compliance with company policies and procedures
Identify opportunities to refine collection strategies and enhance overall performance
Requirements:
Proven experience in managing collections for a high volume of accounts
Proficiency in Excel, including pivot tables, vlookups, and formulas
Strong verbal and written communication skills to interact effectively with clients and team members
Excellent problem-solving and negotiation abilities in resolving payment issues
Familiarity with accounting software systems and CRM tools
Knowledge of accounts receivable processes and billing functions
Ability to handle inbound calls and inquiries professionally
Experience in claim administration and collection procedures