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We are looking for a Collections Specialist to join our team in Louisville, Kentucky. In this role, you will be responsible for managing accounts receivable processes, ensuring compliance with documentation requirements, and maintaining effective communication with clients. This position offers an opportunity to contribute significantly to the financial health of the organization by overseeing collections and related administrative tasks.
Job Responsibility:
Set up new customer accounts, ensuring all required documentation such as master lease agreements and certificates of insurance are obtained
Develop and enforce collections policies and procedures to streamline the recovery of overdue payments
Conduct follow-ups with clients to address outstanding debts and negotiate repayment plans
Respond promptly to customer inquiries regarding account statuses, providing accurate and thorough support
Manage administrative tasks to ensure efficient office operations related to collections
Notify clients of their outstanding balances and provide clear explanations of payment terms
Maintain compliance with documentation standards and ensure records are organized and accessible
Collaborate with internal teams to address and resolve complex account issues
Prepare reports on collections activities and account statuses to support financial decision-making
Ensure all interactions with clients adhere to ethical and high standards
Requirements:
Minimum of 3 years of experience in commercial collections or a related field
Strong knowledge of credit and collections practices, including compliance documentation
Proficiency in document management systems and maintaining organized records
Excellent communication skills to professionally interact with clients and internal teams
Ability to develop and implement effective repayment plans
Attention to detail when reviewing and processing customer documentation
Familiarity with insurance certificates and master lease agreements
Strong analytical skills to assess account statuses and identify solutions for overdue payments