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Mid-sized manufacturer is seeking a Collections Specialist to support accounts receivable efforts and improve cash flow. This role focuses on outreach, account reconciliation, and dispute resolution while maintaining professional relationships with customers.
Job Responsibility:
Contact customers regarding past-due balances via phone, email, and written correspondence
Monitor aging reports and prioritize collection activities based on risk and past payment history
Research and resolve billing discrepancies, short pays, and disputed invoices
Apply payments, update account notes, and maintain accurate collection documentation
Collaborate with internal teams such as billing, sales, or customer service to resolve issues and prevent future delinquencies
Escalate delinquent or high-risk accounts as needed and assist with payment plan arrangements
Ensure compliance with company policies and applicable collection regulations
Requirements:
1+ year of collections, accounts receivable, or credit experience
Strong communication skills with the ability to remain professional and firm
Comfortable working with aging reports and financial data
Proficiency with accounting or ERP systems and Microsoft Excel
Ability to manage multiple accounts and deadlines in a structured environment