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Collections Specialist

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Robert Half

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Location:
United States , Marlborough

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Collections Specialist to support a contract opportunity with a growing organization in Massachusetts. This position focuses on managing commercial accounts, maintaining positive client relationships, and helping improve cash flow through timely follow-up on outstanding balances. The ideal candidate brings strong communication skills, sound judgment in resolving account issues, and confidence working with billing information and Excel-based reporting.

Job Responsibility:

  • Contact commercial customers regarding past-due balances and follow up consistently to secure timely payment
  • Review account activity, invoices, and payment records to identify discrepancies and determine appropriate collection actions
  • Work directly with customers and internal teams to investigate billing concerns and resolve disputes that may delay payment
  • Maintain accurate documentation of collection efforts, customer communications, and account status updates
  • Prepare and update Excel reports to track aging balances, payment trends, and collection progress
  • Support billing and collection processes by ensuring account information is current and aligned across records
  • Provide attentive customer service while balancing relationship management with effective recovery of outstanding receivables

Requirements:

  • Experience handling commercial collections in a business-to-business environment
  • Working knowledge of billing, payment applications, and accounts receivable follow-up
  • Ability to research account issues and resolve disputes in a timely and detail-focused manner
  • Proficiency with Microsoft Excel, including the ability to organize and review financial data
  • Strong verbal and written communication skills with a customer-focused approach
  • High level of accuracy, organization, and follow-through when managing multiple accounts
  • Ability to work independently in a fast-paced contract assignment
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Work Type:
On-site work
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