Collections Specialist Job at Robert Half (Greenville)

Collections Specialist

Robert Half

Location:
United States , Greenville

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Collections Specialist to support account recovery efforts and help maintain healthy customer payment performance for a contract-to-permanent opportunity in Greenville, South Carolina. This role focuses on managing overdue balances, reviewing account risk, and resolving billing issues with accuracy and care. The ideal candidate is comfortable communicating with customers, handling multiple priorities, and working in a fast-paced environment while meeting deadlines.

Job Responsibility:

Engage with customers by phone and email to resolve past-due balances and encourage timely payment
Build and maintain accurate credit files, including payment history and relevant account documentation
Evaluate customer accounts using credit reports and risk tools to help determine financial reliability and exposure
Oversee collection activity across assigned receivables, recording follow-ups and outcomes each day
Investigate disputed charges and billing concerns, then work toward appropriate resolution
Reconcile account balances and payment records to ensure accuracy and identify outstanding issues
Address credit-related questions from customers and internal partners in a clear and timely manner
Escalate seriously delinquent accounts for outside collection action and notify leadership of higher-risk situations
Establish payment commitments, coordinate payment plan arrangements, and process credit card transactions as needed
Review aging reports regularly while maintaining strong customer relationships through clear, attentive communication

Requirements:

At least 1 year of experience in collections, accounts receivable, or a related credit environment
Background supporting commercial collections, consumer collections, or both
Working knowledge of collection procedures, billing follow-up, and credit practices
Ability to assess account status using credit information, reports, and reconciliation details
Strong verbal and written communication skills for customer contact and internal collaboration
Proficiency in documenting collection activity with accuracy and consistency
Ability to manage several priorities at once and meet deadlines in a fast-paced setting

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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