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Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Sunnyvale

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Collections Specialist with 6–8 years of collections experience within financial institutions, including consumer lending environments. Skilled in managing delinquent accounts across credit cards, personal loans, secured loans, mortgages, and home equity loans, particularly accounts 60+ days past due and charged-off or high-risk portfolios. Strong knowledge of regulatory requirements including FDCPA, FCRA, GLBA, and TCPA, with a consistent track record of recovering delinquent debt through compliant, ethical, and member-focused collection practices.

Job Responsibility:

  • Manage collection efforts for delinquent consumer loan accounts across multiple lending products
  • Review account histories to determine causes of delinquency and develop appropriate resolution strategies
  • Contact members by phone and written correspondence to secure payment and resolve past-due balances
  • Negotiate payment arrangements, loan extensions, and potential loan modifications for approval
  • Provide empathetic member support and refer borrowers to financial counseling resources when appropriate
  • Recommend next steps for severely delinquent accounts, including repossession, foreclosure, legal action, charge-off, and agency placement
  • Prepare charge-off documentation and coordinate account assignments to third-party collection agencies
  • Maintain detailed records of collection activity, account status, and resolution outcomes
  • Work closely with internal teams including lending, loss mitigation, legal, and member service departments
  • Meet established recovery goals, productivity targets, and compliance standards

Requirements:

  • Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent combination of education and experience
  • 6–8 years of collections experience in a financial institution
  • Consumer lending collections experience strongly preferred
What we offer:
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 11, 2026

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