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Xometry is seeking an experienced Collections Specialist to join our Finance team. In this role, you will be responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining positive relationships with our valued customers. As a Collections Specialist, you will play a crucial role in supporting Xometry's financial health and growth.
Job Responsibility:
Effectively monitor and maintain assigned accounts, including handling customer phone calls and reconciliations
Leads the debt collection process for assigned customers
Reconciles accounts when necessary to collect open balances
Keeps detailed notes and records of all communications and actions
Works with sales and other departments to ensure invoices are paid
Notifies sales when accounts are past due and or being placed with the collection agency
Works with coworkers to set debt collection strategies
Answers questions customers have about billing statements/open invoices
Keeps track of payment due dates and sends reminders
Updates the account status when the debt has been paid
Investigates billing errors and disputes and follows up with customers
Sends necessary paperwork to customers
Maintains confidentiality and the utmost discretion
Timely escalate relevant issues and/or negotiate payment plan based on the department’s processes and procedures and/or consultation with the supervisor as applicable
Requirements:
Minimum of 2 years of collections experience
Ability to work within a fast-paced, goal-oriented collections department
Excellent organizational skills
Excellent verbal and written communication and follow-up skills
Proficient with Word and Excel and Salesforce/CRM
Multi-tasker, able to make independent decisions
Flexibility to work evenings or weekends as business requires
Ability to establish good rapport with clients, sales, and other departments