Collections Specialist Job at Robert Half (Wilmington)

Collections Specialist

Sprout Social is looking to hire a Collections Specialist to the Finance team.

Location

United States

Salary:

52000.00 - 65000.00 USD / Year

Sprout Social

Expiration Date

Until further notice

Requirements

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies
2+ years experience in a customer service or operational role, using several different software systems in tandem
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment
Experience with Salesforce
Solid account reconciliation skills

Job Responsibility

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution
Escalate complex collection or billing issues to Collections Management as needed
Complete vendor setup forms and manage onboarding in customer billing portals
Support daily cash application and investigate, resolve, or escalate discrepancies
Maintain accurate records and reporting on collections activity, account status, and cash applications
Provide regular updates on collections performance, risks, and account health
Follow established Collections team processes and ensure compliance with audit and internal standards

What we offer

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support a manufacturing organizat...

Location

United States , Middleburg Heights

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling collections for commercial accounts, consumer accounts, or both
working knowledge of accounts receivable, billing follow-up, and collection procedures
ability to manage frequent phone outreach and communicate clearly with customers regarding past-due balances
proficiency in Microsoft Excel, including the use of formulas for tracking and analysis
strong attention to detail and accuracy when updating notes, commitments, and account records
comfortable working onsite in Middleburg Heights, Ohio during standard business hours
ability to stay organized and effective in a deadline-driven environment with changing priorities

Job Responsibility

Contact commercial and consumer accounts to follow up on past-due invoices and secure timely payment commitments
Review aging reports and account details to prioritize collection activity and reduce outstanding receivables
Document customer conversations, payment arrangements, and collection progress accurately in internal records
Investigate billing concerns and coordinate with internal teams to resolve issues that may delay payment
Perform high-volume outbound calls, especially during the initial phase of the assignment leading up to fiscal year-end
Use Excel formulas and related tools to track account status, analyze trends, and support reporting needs
Maintain attentive customer interactions while balancing collection goals with service expectations
Assist with ongoing accounts receivable and collection activities in support of team coverage during an extended leave
Contribute to a smooth handoff of account updates and collection status if the role transitions into a longer-term opportunity

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable activ...

Location

United States , Portland

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in collections, accounts receivable, or billing support roles
Working knowledge of CRM platforms and account documentation practices
Ability to manage inbound phone calls with professionalism and strong customer service skills
Familiarity with collection processes, delinquency follow-up, and payment resolution techniques
Strong attention to detail when reviewing account records and updating billing information
Effective communication skills with the ability to collaborate in a team-oriented workplace
Ability to prioritize tasks, meet deadlines, and manage multiple accounts efficiently

Job Responsibility

Review past-due accounts and assess appropriate next steps to improve payment recovery and reduce aging balances
Recommend practical corrective actions for delinquent accounts and follow through on resolution efforts in a timely manner
Handle inbound calls related to billing and account status, providing clear information and attentive support to customers
Maintain accurate customer account details and collection activity within CRM and accounts receivable systems
Coordinate with coworkers, customers, and external partners to resolve payment issues and support efficient account management
Process billing-related updates, document account interactions, and monitor follow-up actions to ensure continuity
Apply established collection procedures while balancing customer service expectations and business objectives

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support portfolio management acti...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in collections, account management, billing, or a related financial services role
Bilingual fluency in Spanish and English with the ability to communicate effectively with a diverse customer base
Working knowledge of consumer or commercial collections practices and payment resolution techniques
Proficiency with Microsoft Office applications, including Excel and Word, along with comfort using business systems such as Salesforce
Strong negotiation, organization, and multitasking skills in a fast-paced environment
Ability to document account activity accurately and manage sensitive information with professionalism
Collaborative approach, dependable work ethic, and a positive attitude when working with customers and internal teams

Job Responsibility

Contact customers regarding overdue balances and guide discussions toward practical repayment solutions
Negotiate payment arrangements that align with account status and company guidelines
Investigate account details and use research methods to locate hard-to-reach customers when needed
Address customer questions related to billing, account status, and collection activity with clarity and courtesy
Draft and send collection notices, follow-up communications, and other account-related correspondence
Maintain thorough records of customer interactions, commitments, disputes, and account updates in the appropriate systems
Assist with workout plans, write-off-related processes, and other portfolio support activities as required
Compile delinquency data and help prepare recurring reports that track account performance and collection progress

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Collections Specialist

We are looking for a Collections Specialist to join our team in Melville, New Yo...

Location

United States , Melville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling both commercial and consumer collections in a detail-oriented business environment
Working knowledge of credit and collections practices, including account follow-up, dispute resolution, and payment negotiation
Ability to interpret billing information, account histories, and aging reports with strong attention to detail
Strong verbal and written communication skills with the ability to manage sensitive conversations effectively
Proficiency in documenting collection activity and maintaining accurate account records
Organized approach to managing multiple accounts, deadlines, and priorities in a fast-paced setting
Ability to work independently while collaborating effectively with cross-functional teams

Job Responsibility

Manage a portfolio of commercial and consumer accounts to ensure timely payment and reduce outstanding balances
Contact customers by phone, email, and written correspondence to follow up on overdue invoices and negotiate appropriate payment arrangements
Review account status, billing details, and payment activity to identify delinquency trends and recommend next steps
Work closely with internal teams to research discrepancies, resolve billing issues, and remove barriers to payment
Maintain accurate records of collection efforts, customer communications, and account updates within company systems
Escalate high-risk or unresolved accounts when necessary and support further recovery actions in alignment with company procedures
Monitor aging reports and prioritize collection activity based on account exposure, payment history, and urgency
Contribute to ongoing process improvements related to credit and collections operations, including updates tied to system or workflow changes when needed

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support accounts receivable, cred...

Location

United States , Santa Clara

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in accounts receivable, credit and collections, or a closely related accounting function
Associate or bachelor's degree in Accounting, Finance, or a similar discipline is preferred
Working knowledge of commercial collections, billing practices, account reconciliation, and credit application processing
Strong computer proficiency, including regular use of Excel, Outlook, Word, and other business software tools
Accurate typing, 10-key, and data entry skills with the ability to handle detailed financial information efficiently
Excellent attention to detail and strong organizational skills for managing multiple accounts and deadlines
Ability to adapt to new tools, workflows, and operational processes as business needs evolve
Clear English communication skills, both written and verbal, for effective interaction with customers and internal teams

Job Responsibility

Manage invoicing and payment posting activities while researching and resolving billing discrepancies in a timely manner
Review customer balances and aging trends, follow up on past-due accounts, and communicate with clients to encourage prompt payment within agreed terms
Reconcile account activity by comparing transactions, identifying variances, and correcting issues that affect receivable accuracy
Prepare and share recurring accounts receivable and credit-related reports to support daily decision-making and account oversight
Support the credit review process by handling applications, obtaining credit information, and organizing approval documentation
Maintain complete and current customer records, including financial details, signed credit documents, and updates to account information
Administer account restrictions when needed and distribute daily hold status updates to relevant stakeholders
Conduct collection outreach for delinquent balances, escalate higher-risk situations when appropriate, and assist with tenant-related receivable collection efforts as needed
Monitor suspicious payment activity, help process fraud-related claims, and reconcile network transactions to ensure accurate reporting
Provide cross-functional backup within the department, including support for related accounts receivable tasks and assistance with tax calculation activities when required

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan
Free online training
Access to top jobs
Competitive compensation

New

Collections Specialist

We are looking for a Collections Specialist to support commercial receivables ac...

Location

United States , Charlotte

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling B2B or commercial collections in a detail-focused business environment
Working knowledge of credit review processes, including credit applications and commercial account evaluation
Ability to assess account status, follow up consistently, and support credit approval decisions
Strong written and verbal communication skills for customer outreach and internal coordination
High attention to detail with the ability to maintain accurate account notes and documentation
Proficiency in standard accounting or receivables systems and comfort working with aging reports

Job Responsibility

Manage business-to-business collection efforts for commercial accounts by contacting customers, following up on past-due balances, and documenting account activity accurately
Review aging reports regularly to prioritize collection actions and reduce outstanding receivables in a timely manner
Evaluate credit-related information and assist with processing credit applications to support informed account decisions
Partner with sales, customer service, and accounting teams to investigate billing questions, payment disputes, and account discrepancies
Communicate professionally with clients to negotiate payment timing, secure commitments, and maintain positive business relationships
Support credit approval activities by reviewing account history and escalating higher-risk situations when appropriate
Maintain complete and organized records of collection correspondence, payment arrangements, and account status updates

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

New

Collections Specialist

Collections Specialist – Late-Stage Recoveries... Salary: $95,000 (OTE) + super....

Location

Australia , Sydney

Salary:

80000.00 - 95000.00 AUD / Year

Randstad

Expiration Date

July 02, 2026

Requirements

1+ years of demonstrated high performance in a financial services collections role (secured or unsecured)
Previous experience in late-stage collections, skip tracing, and proficiency in the Microsoft Office Suite
Experience with Salesforce or litigation is highly regarded
Outstanding communication skills with the ability to handle a fast-paced, dynamic environment and negotiate through objections
A positive, team-oriented attitude with the resilience and persistence required for recovery work
Strong analytical skills and the ability to solve practical problems based on varied instructions

Job Responsibility

Managing a high volume of inbound and outbound calls to maintain high answer rates
Taking full accountability for a late-stage recoveries portfolio
Utilizing skip tracing techniques to obtain new intelligence and drive successful contact
Building rapport with customers to identify reasons for arrears and negotiating payment arrangements or settlements
Liaising with third parties, including field agents and solicitors
Assessing and responding to financial hardship applications
Ensuring strict adherence to legislative guidelines, including ASIC, ACCC, and the Privacy Act

What we offer

Hybrid Work Model: Option to work from home one day per week
Prime Location: Great CBD office location
Culture: Regular team-building events and ongoing health and well-being initiatives
Environment: A fully stocked kitchen with snacks and drinks

Fulltime

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