Collections Specialist Job at Robert Half (Jacksonville)

Collections Specialist

Robert Half

Location:
United States , Jacksonville

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced Collections Specialist to support accounts receivable recovery efforts for a long-term contract position. This role focuses on effective business-to-business outreach, consistent follow-up, and timely resolution of outstanding balances across assigned accounts. The ideal candidate brings strong communication skills, a disciplined approach to activity tracking, and hands-on experience using collection and cash application tools in a fast-paced environment.

Job Responsibility:

Manage business-to-business collection activities for assigned accounts, maintaining a courteous and thorough approach during all customer interactions
Conduct high-volume outbound follow-up each day to address past-due balances, secure payment commitments, and reduce aged receivables
Monitor accounts receivable aging across short-term and extended delinquency ranges, prioritizing actions to improve cash recovery results
Record collection efforts, payment discussions, and next steps accurately to ensure clear visibility into account status and progress
Process and support cash application activities to help keep customer accounts current and accurately reconciled
Work through full-cycle collection efforts from initial outreach through resolution on accounts with extended aging timelines
Use Sage Intacct, ServiceTitan, and Microsoft Teams to manage account activity, communicate updates, and maintain organized workflow tracking
Follow established performance expectations for daily customer contact volume while maintaining quality and consistency in collection efforts

Requirements:

At least 5 years of experience in collections, with strong exposure to commercial or business-to-business accounts
Demonstrated ability to manage billing follow-up, cash collections, and account resolution within an accounts receivable environment
Experience working with collection processes across multiple aging stages, including recently overdue and long-outstanding balances
Proficiency with Sage Intacct, ServiceTitan, and Microsoft Teams in a collections or receivables setting
Strong written and verbal communication skills with the ability to remain tactful, clear, and effective in payment-related discussions
Proven organizational skills with the ability to track outreach activity, follow commitments, and manage a high-volume workload
Solid understanding of cash application support and its impact on account accuracy and collection performance

What we offer:

Medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 06, 2026

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