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A professional services firm in Carlsbad is seeking a detail-oriented Collections Specialist to manage customer accounts while maintaining a high level of professionalism and discretion. This role focuses on relationship-based collections and is ideal for someone who understands financial processes and values customer experience.
Job Responsibility:
Monitor AR aging and prioritize collection efforts
Contact clients regarding overdue balances and resolve issues
Investigate billing disputes and coordinate resolutions
Document collection activity and maintain accurate records
Prepare collection reports for leadership
Collaborate with accounting and client services teams
Support month-end and audit-related requests
Requirements:
3+ years of collections or AR experience
Experience in professional or financial services preferred
Strong written and verbal communication skills
High attention to detail and documentation accuracy