Collections Specialist Job at Robert Half (Shoreview)

New

Collections Specialist

We are looking for a skilled Collections Specialist to join a wholesale distribu...

Location

United States , Oak Brook

Salary:

22.00 - 26.50 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support
Demonstrated ability to research customer deductions, short pays, disputed items, and account discrepancies
Strong Microsoft Excel skills, including use of formulas and spreadsheet-based tracking for reporting and analysis
Experience working with commercial collections processes, billing support, rebills, and deduction management

Job Responsibility

Investigate open balances, short payments, and deduction claims to identify underlying issues and determine the appropriate resolution path
Manage a high volume of deduction items, keeping organized records and status updates in Excel for tracking and follow-through
Apply customer payments, including handling exceptions that require manual posting when transactions do not load automatically
Review bank-related posting issues, complete manual cash application tasks, and coordinate with technical teams to ensure finalized files are processed correctly
Enter and manage customer credit requests through the designated workflow system, ensuring approvals move forward in a timely manner
Issue approved credits, help reduce aging backlogs, and support related credit and rebill activity as business needs require
Record customer returns in the enterprise system through manual entry while maintaining accuracy and proper documentation
Work closely with internal departments and external business contacts to resolve questions related to balances, returns, deductions, and credit matters
Contribute to month-end close activities by making sure cash application, returns, deductions, and credit transactions are completed accurately and on schedule

What we offer

medical
vision
dental
life and disability insurance
401(k) or deferred compensation plan (if eligible)
paid time off for vacation, personal needs, and sick time
paid holidays

Fulltime

New

Collections Specialist

We are looking for a collections specialist to support delinquent account resolu...

Location

United States , Morristown

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
3-5 years of experience in collections, customer service, or a call center setting
Strong verbal and written communication skills with clear and courteous phone etiquette
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
Comfortable conducting online research and reviewing credit-related documentation
Solid typing ability and general PC proficiency
Strong attention to detail with the ability to organize work and manage multiple assignments at once
Basic math skills and the ability to interpret account information accurately

Job Responsibility

Contact customers with overdue accounts to discuss payment status, identify barriers to resolution, and work toward acceptable repayment outcomes
Perform account research using credit files, application records, online resources, and approved investigative tools to locate customers or related collateral information
Review delinquent account details carefully and document findings, next steps, and customer interactions with accuracy and consistency
Address customer concerns by identifying underlying issues, clarifying account information, and guiding callers toward practical solutions
Manage a steady volume of collection activities while balancing follow-up tasks, research assignments, and inbound or outbound communication
Use computer-based systems and standard office software to update records, prepare correspondence, and maintain organized account documentation
Apply sound judgment when prioritizing collection efforts based on account status, urgency, and available information

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution tea...

Location

United States , Lexington-Fayette

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in collections, with a strong preference for handling commercial accounts
Ability to communicate professionally with customers while maintaining firmness in payment discussions
Background in customer service with the confidence to manage sensitive collection conversations effectively
Familiarity with collection procedures, account follow-up practices, and receivables management
Strong attention to detail and accuracy when documenting account status, payment arrangements, and customer interactions
Ability to stay organized, manage multiple accounts, and meet follow-up deadlines in a fast-paced environment
Proficiency with standard business systems and tools used for collections tracking and account documentation

Job Responsibility

Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and other effective outreach methods
Build productive relationships with customers while addressing past-due invoices and encouraging timely payment resolution
Review account activity, identify payment concerns, and work with clients to clarify billing questions or disputes
Maintain detailed records of collection efforts, customer conversations, and payment commitments in internal systems
Coordinate with internal teams such as sales, customer service, and accounting to resolve account discrepancies efficiently
Apply sound judgment when escalating delinquent accounts and recommend next steps based on payment history and risk
Monitor aging reports and prioritize collection activity to support cash flow goals and reduce outstanding receivables
Provide courteous service during challenging conversations while maintaining a results-oriented approach to collections

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution tea...

Location

United States , Lexington-Fayette

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in collections, with a strong preference for handling commercial accounts
Ability to communicate professionally with customers while maintaining firmness in payment discussions
Background in customer service with the confidence to manage sensitive collection conversations effectively
Familiarity with collection procedures, account follow-up practices, and receivables management
Strong attention to detail and accuracy when documenting account status, payment arrangements, and customer interactions
Ability to stay organized, manage multiple accounts, and meet follow-up deadlines in a fast-paced environment
Proficiency with standard business systems and tools used for collections tracking and account documentation

Job Responsibility

Manage a portfolio of commercial accounts and follow up on overdue balances through phone, email, and other effective outreach methods
Build productive relationships with customers while addressing past-due invoices and encouraging timely payment resolution
Review account activity, identify payment concerns, and work with clients to clarify billing questions or disputes
Maintain detailed records of collection efforts, customer conversations, and payment commitments in internal systems
Coordinate with internal teams such as sales, customer service, and accounting to resolve account discrepancies efficiently
Apply sound judgment when escalating delinquent accounts and recommend next steps based on payment history and risk
Monitor aging reports and prioritize collection activity to support cash flow goals and reduce outstanding receivables
Provide courteous service during challenging conversations while maintaining a results-oriented approach to collections

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to support account recovery efforts ...

Location

United States , Greensboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling collections for commercial accounts, consumer accounts, or both
Working knowledge of credit and collection procedures, including account follow-up and payment resolution
Ability to manage billing-related collection issues and investigate outstanding balances accurately
Experience with business-to-business collections and clear customer communication
Strong attention to detail with the ability to document activity clearly and keep records organized
Effective written and verbal communication skills for handling sensitive payment conversations
Ability to manage multiple accounts and deadlines in a fast-paced environment

Job Responsibility

Manage outreach to commercial and consumer customers regarding past-due balances, using a detail-oriented and solutions-focused approach to secure payment
Review account status, payment history, and billing details to identify delinquency trends and determine appropriate collection actions
Work directly with customers to address invoice questions, clarify outstanding charges, and support timely resolution of payment disputes
Maintain accurate records of collection activity, customer communication, commitments to pay, and account updates in internal systems
Coordinate with billing, credit, and related teams to resolve account issues that may affect collection efforts and cash flow
Monitor aging reports and prioritize collection activities based on risk, account status, and payment timelines
Support both business-to-business and consumer collection processes while following company policies and applicable regulations
Escalate complex or high-risk accounts when necessary and recommend next steps to improve recovery outcomes

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

New

Collections Specialist

We are seeking a results-driven Collections Specialist to manage outstanding rec...

Location

United States , Irving

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate's or bachelor's degree preferred
2–4+ years of collections, accounts receivable, or related experience
Strong understanding of collections processes and customer account management
Proficiency in Excel and accounting/ERP systems
Excellent communication, negotiation, and problem-solving skills
Strong attention to detail and ability to manage multiple accounts effectively

Job Responsibility

Monitor accounts receivable aging and follow up on past-due invoices
Contact customers via phone and email to collect outstanding payments
Investigate and resolve billing discrepancies and payment issues
Negotiate payment plans when necessary and document agreements
Maintain accurate records of collection activities and account status
Collaborate with internal teams (billing, sales, customer service) to resolve issues
Prepare reports on collection status, trends, and risk accounts
Ensure compliance with company policies and applicable regulations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Collections Specialist

We are seeking a Collections Specialist for a 1-2 month contract assignment base...

Location

United States , Dallas

Salary:

20.00 - 23.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

Perform soft collections outreach via phone and email to follow up on outstanding invoices
Maintain and update Excel tracking spreadsheets for AR aging and collection activity
Utilize Outlook for consistent communication with clients and internal teams
Verify invoice receipt, confirm payment timelines, and document customer responses
Partner with internal teams (project managers, accounting) to resolve billing discrepancies
Follow up on delinquent accounts in a professional, customer-focused manner
Provide regular updates on account statuses and collection progress

Job Responsibility

Perform soft collections outreach via phone and email to follow up on outstanding invoices
Maintain and update Excel tracking spreadsheets for AR aging and collection activity
Utilize Outlook for consistent communication with clients and internal teams
Verify invoice receipt, confirm payment timelines, and document customer responses
Partner with internal teams (project managers, accounting) to resolve billing discrepancies
Follow up on delinquent accounts in a professional, customer-focused manner
Provide regular updates on account statuses and collection progress

New

Collections Specialist

We are looking for a Collections Specialist to support account resolution effort...

Location

United States , Salt Lake City

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling commercial, consumer, or credit collections in a business environment that requires strong attention to detail
Knowledge of standard collection practices, billing follow-up, and account resolution procedures
Ability to communicate confidently and effectively with customers regarding past-due balances
Strong attention to detail with the ability to maintain precise documentation and account notes
Proficiency with Microsoft Excel and Google Sheets for tracking, reporting, and analysis
Working knowledge of spreadsheet functions such as VLOOKUP and other Excel formulas
Ability to manage multiple accounts and priorities while meeting reporting deadlines

Job Responsibility

Contact customers to address overdue invoices and encourage timely payment arrangements
Work with customer accounts receivable teams to research billing questions and remove obstacles to payment
Record all collection activity thoroughly so account histories remain clear, accurate, and up to date
Identify higher-risk or unresolved accounts and elevate them to management with relevant status details
Prepare and maintain daily reports related to collections activity, account aging, and financial updates
Share regular progress summaries with leadership on account status, payment trends, and outstanding issues
Support related accounts receivable and collection tasks as business needs require

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

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